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The outpatient laboratory at Kaiser Permanente’s Dublin Medical Offices and Cancer Center will shut its doors next month due to low usage, according to the health system.
Kaiser representatives assured members that their lab needs could be met nearby at its offices in Pleasanton or Livermore and that no other services were being changed at the six-year-old medical complex between Dublin Boulevard and Interstate 580 – after the wording in an initial announcement created some confusion among patients last week.
“Because of the low number of patients using outpatient lab services at the Dublin Medical Offices and Cancer Center, the Outpatient Laboratory is closing on April 6,” Kaiser said in a statement to the Pleasanton Weekly on Friday afternoon. “There is not enough use of the service there to keep it open full time, and having it open only part-time could cause inconvenience or even confusion for our patients.”
“No other services at the Dublin Medical Offices are affected by this change, including Cancer Center services. We will continue to serve the laboratory needs of the cancer center clinics,” the Kaiser statement added. “Members seeking laboratory services can continue to visit our Pleasanton or Livermore Medical Offices and can walk-in or make appointments conveniently at kp.org or via the KP app.”
The end of outpatient lab services in Dublin did not result in any job losses, as impacted lab employees were able to be relocated to other nearby facilities, according to Kaiser.
After the initial closure notice went out to Kaiser members via email, some speculated last week whether the cancer center – or overall facility – would also be shutting down.
“We want to inform you that our Outpatient Laboratory at the Dublin Medical Offices and Cancer Center will be closing on April 6. We understand that this may be an inconvenience and we sincerely appreciate your understanding,” the email message read.
While confirming that only the outpatient lab would be affected, Kaiser also affirmed to the Weekly it “remains committed to the Tri-Valley community … We always aim to provide our members with high-quality, convenient care. The Dublin Medical Offices and Cancer Center remains open and continues to serve our members.”
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Tri-Valley’s population is losing Kaiser services when there is not a Kaiser hospital closer than Walnut Creek or Fremont? – They have also stripped the short-lived but most welcome Retina Clinic from the Pleasanton facility, forcing patients again to travel either to Walnut Creek or Fremont. And retina patients who regularly receive treatment for macular degeneration are left to find someone to drive them great distances every six weeks of so, since they cannot drive following the procedure. Same with many outpatient procedures.
Kaiser builds facilities all around us, moves IT and other administrative offices to Pleasanton, yet fails to address the real needs of real people in the Tri-Valley.
What a shame.
Yes – things are not getting better. Kaiser continues to consolidate services at specific facilities – causing customers to travel greater distances than ever before. Yet – my health care costs continue to rise. Here is what Jeremy’s article failed to mention: this Lab was the only local one open on the weekend (Sat.). Some people work M-F, so now they need to take time off of work as well. San Ramon is open Sat but is much farther away. My dislike of KP is growing yet again.
To add to my previous comment: one cannot find the San Ramon lab hours on their website – no such department it says. The AI-generated browser response advised Saturday 8-5 PM – Yet – this is wrong. I just called San Ramon and the lab closes at 12 PM on Saturday. Mother of God.