Town Square

Unprofessional business practice

Original post made by Bill, Livermore, on Jan 6, 2011

As of Dec. 10th when our group of four had dinner at Stacey's Cafe, no written, posted sign, nor verbal announcement was ever made that they would not accept "Stacey' Cafe" gift cards. Only when our cards and check were returned by the owner did he inform us that he would not accept gift cards. Interesting; new owner retains the name "Stacey's Cafe", provides no notification to the customer that gift cards will not be accepted until after the meal is finished. At the least this practice is unprofessional and perhaps illegal, as well. As of this date no response from owner to me or to the BBB.


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Posted by Scott Adams
a resident of Foxborough Estates
on Jan 9, 2011 at 9:29 am

Scott Adams is a registered user.

The current operator of Stacey's Cafe purchased only the assets of the business, including the name. That's a common practice. Purchasing the liabilities was never a practical option.

As the seller, I assumed that the flow of gift card use would be minimal, and since only the food/bev costs are incremental to the business, the new owner would honor them as a convenience to customers, and to maintain goodwill.

The actual flow of gift cards redeemed is apparently more than anticipated, putting a considerable strain on the new business. You might have noticed a number of restaurants closing recently (Bing Crosby in Walnut Creek for example). This is a new era.

I'm in discussions with the current owner to work something out for the gift cards that were outstanding before the asset sale. If you check back with the restaurant in a month or so, you should get a good answer.

I hope everyone understands that all small businesses are making hard choices to survive. I hope you give some thought to the hard working employees of Stacey's Cafe who do a great job.

I apologize for the inconvenience and confusion. I understand how annoying that must be.

Scott Adams

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Posted by sherry
a resident of Valley View Elementary School
on Apr 20, 2011 at 10:29 am

sherry is a registered user.

My husband and I had a wonderful lunch at Stacys yesterday. We were greeted at the door and seated by the new owner who also assured us he would be happy to accept our gift cards. Our food was delicious, the new owner was so nice and made us feel so Welcome! I can't wait to go back.