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What's up with Safeway?

Original post made by Puzzled, Pleasanton Heights, on Aug 6, 2010

Is Safeway under new management or something? The last few times I've been in there, I've had bad experiences. A few months ago, I asked a butcher for a cut of meat and he insulted me. A few days ago I was in there again, at the deli. The woman behind the counter said she'd be with me in just a minute. A few seconds later, a man walks up and she waits on him! The other day I'm back again, and there are 2 shoping carts completely blocking access to the aisle leading from the front door to the produce section. Another customer and I tried moving the carts, but they were unmoveable. It wasn't clear whether Safeway had put them there deliberately, or customers abandoned them, but nonetheless they were in the way. No employee bothered to move them.

The store is starting to look rundown to me-- the cart area has stuff peeling off the walls. And the bathrooms are surprisngly unsanitary for a food store.

I'm taking my business to Raley's.

Comments (9)

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Posted by LOL
a resident of Apperson Ridge
on Aug 6, 2010 at 9:22 am

Why you keep going back there is beyond me

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Posted by Puzzled
a resident of Pleasanton Heights
on Aug 6, 2010 at 9:43 am

@LOL, thanks for your insightful and diplomatic comment. FYI I've only gone to Safeway 3 times in the past few months, each time hoping things will be different. You know, benefit of the doubt and all that.

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Posted by Anne
a resident of Del Prado
on Aug 6, 2010 at 10:05 am

The carts being in the way is a result of a locking device they have on them. If you purchase something at the deli or floral department, and do not exit through a regular check stand (and why would you if you pay at the other counter), the cart will lock up immediately and stop dead in its tracks. You can't move it unless you get an employee to come with a special device to unlock the wheels. Apparently, people were just walking out with their groceries without paying for them. They said they couldn't monitor that. First clue would be none of the groceries were in bags! Anyway, I know this because I was in a hurry one morning and had purchased sandwich trays at the deli. I was hustling out of the store when my cart came to a dead stop and I continued hustling...shin smack into that handy steel bar at the bottom of the cart. I was in tears. Huge goose egg, bruised and sore for several weeks. Luckily I had a bag of ice in my cart! I went in and asked to speak to the manager. Gave my name and number on 3 different occasions over 3 weeks, and not a call back. Finally found him one day and gave him my opinion of that particular security device. Glad it wasn't my 80 year old mother...This was several months ago. Don't know if management has changed or not. When I finally talked to the real manager, he was very nice, but the assistant manager (who I spoke with on the other 3 occasions) was useless!

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Posted by suffering too
a resident of Another Pleasanton neighborhood
on Aug 8, 2010 at 6:44 pm

Safeway is becoming bad news ... dead beat ... I don't go there anymore ... m

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Posted by Joe
a resident of Siena
on Aug 9, 2010 at 8:45 am

That's weird about the carts with a locking device. Are you sure about that? I'm not a rocket scientist or anything, but there is nothing electronic on those carts. And the wheels are your typical rickety, off-balance plastic wheels.....I do not see them attached to any sort of "braking" device that prevents the carts from moving. I think you might have been given wrong info about those carts. Now maybe those fancy child carts have those things----those carts have TV's in them (for the kids), so maybe those have a wheel lock. But the regular carts?? I'm pretty sure no such type of security device exists.

I have also noticed that our Safeway is going downhill. What really irks me is that the deli "closes" at 9PM. But that's so phony. The employees start cleaning up and shutting down at 8PM, so that when 9PM hits, bam, they're outta there! If you get there at 8:30PM and need something from the deli, GOOD LUCK, because everything is already put away and shut down.

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Posted by unclehomerr..
a resident of Downtown
on Aug 9, 2010 at 2:30 pm

Joe.. it's correct about the locking wheel. take a look at the left front wheel.. it's different than the others, and the lock-up mechanism is inside the wheel.

I tried to take a cart outside for a woman with a walker once and 4-5 carts locked up on me as I attempted to go out. A manager, noticing the carts I abandoned strewn around, told me about them and unlocked them with a hand held device.


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Posted by Safeway Fan NOT
a resident of Downtown
on Aug 11, 2010 at 12:08 pm

We've been at Safeway on a night when they couldn't find the unlocking device! Announcement after announcement asking for the device finally got the response: We can't locate it! Please stop asking!

The checkers are reduced to 1 around 8:30 pm. You are a 24 hour store! Don't you think there might be more than a handful of people checking out after 8:30???

And sometimes the stockers think we are in their way when they are trying to do their work v. them moving when shoppers are around.

Unfortunately, it's the store I know...but Lucky's is getting more and more of my business.

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Posted by Analyst
a resident of Downtown
on Aug 15, 2010 at 10:15 am

Don't bother going to Raley's.
It's no exactly 8pm the Hot Wok closes down & the Deli is closed by 9pm. The employees only have so much time to get closing work done & get out of there, to be "on time". It's all about the money; labor cost control, I mean minimization, and increased profits.
Raley's has really gone downhill in the last year or so under the new cocky store manager--very poorly staffed with people from all different departments trying to work the check stands, and very poorly stocked with a lot of merchandise either out of stock on the shelf, or having only 1 or 2 items on the shelf. More than half the time, Raley's didn't have an adequate supply of what ever we needed to buy, so we go elsewhere now; at least Safeway has fully stocked shelves and is generally a lot less expensive.
There is only 1 check stand open (and self check, which is a joke) after about 8:30 to 9pm, even though there are other people in the store who can check, if called up front by the 1 checker. After about 9:30 to 10pm, I think there are only 3 employees in the entire store, including the bager.
Forget about Raley's---poorly staffed & poorly stocked. Not the store that it used to be or that Pleasanton deserves !!!

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Posted by dusty
a resident of Foothill Farms
on Aug 29, 2010 at 8:55 am

I especially enjoy when they ask you if you would like help out? Uh, I bought some fricking catfood! I think I can mange the 2 ounces it weighs. Also, its nice to get a cart full of crap in it before you go in the store. Overfilled garbage cans, smelly bathrooms, beggars on the way in and and Girl scouts on the way out trying to sell you crap. Even the checkers try to hit you up after every sale. Managers with cocky attitudes, smoking employees lining the front are all of the images I equate with Safeway. They need to put more self serve checkout lines and open them up early. The lines have proven the checker obsolete, Now get some more!

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