Town Square

Post a New Topic

Avoid Rynck

Original post made by Joe, Another Pleasanton neighborhood, on Mar 30, 2010

Had a bad experience with them. They are more concerned with making the next sale rather than spending time servicing customers who have already paid and are having issues with their work.

Specifically Im talking about thbe Rynck off Stanley Drive.

Comments (17)

Like this comment
Posted by Repleasnacrat
a resident of Stoneridge
on Mar 30, 2010 at 9:13 am

I would hate for this forum to turn into a "bash the local small business" operator. The people at Rynick are not walking away with buckets of money from people in Pleasanton. It is very expensive to operate a business in CA, much less Pleasanton. These small auto shops are forced to charge "dealer" rates. If you are having an issue with your repair, at least explain your side in detail.Did you demand to talk to the owner? I have come to learn that there are two sides to every story! Do like I do and get your repairs done in hayward or san leandro. Much, much cheaper there! Good luck

Like this comment
Posted by Joe
a resident of Another Pleasanton neighborhood
on Mar 30, 2010 at 9:43 am

Repleasnacrat, I dont understand your post. If you are sticking up for Pleasanton businesses, then why do you then get your repairs done in Hayward?

Anyway, I DO support Pleasanton businesses, thats why I went to a local Rynck.

But I want people to know that this particular Rynck should be avoided because they service new customers before they will spend the time to fix problems with work that has already been done and paid for. Basically they dont stand behind their work.

Like this comment
Posted by Stacey
a resident of Amberwood/Wood Meadows
on Mar 30, 2010 at 9:51 am

Stacey is a registered user.

We're long-time Rynck (off of Stanley) customers and have had the complete opposite experience. They've stood by their work many times.

Like this comment
Posted by Joe
a resident of Another Pleasanton neighborhood
on Mar 30, 2010 at 10:01 am

If it helps, this is a good analogy:

Its like getting a crown done at the dentist and a week later you notice you are feeling persistant inflamation and pain. You believe he has made a bad crown that is pinching your gums. You paid $1,000 for the crown, and you want it done right.

When you ask the dentist for an appointment to fix it he says that he is very busy with cleanings, bleachings, etc and that he doesnt have the time to "debug" the condition with you since he is so busy. He says he is a small business and needs to service as many customers as he can, and cant spend a lot of time on previous customer issues.

That was my experience at Rynck. I think typically this type of customer service policy works because a few unhappy customers will not impact their business substantially. People usually dont spread the word very far and the issue is forgotten.

But I think its worth posting here because its not a matter of protecting a local business. It is about protecting the consumer who are probably all Pleasanton residents.

Like this comment
Posted by Kim
a resident of Birdland
on Mar 30, 2010 at 10:11 am

I go to Big-O. Rynack is too small. Thats why they cant spend time on existing issues. They need to pay the rent...

Like this comment
Posted by Customer
a resident of Another Pleasanton neighborhood
on Mar 30, 2010 at 10:21 am

None of this matters...Rynck is history as of two days ago. The store is closed and will reopen under new ownership later this week, apparently bought by some Riverside-based firm.

Like this comment
Posted by Mark
a resident of Avila
on Mar 30, 2010 at 10:29 am

It's now Certified Tire and Service. Same manager(Scott) and crew though. I doubt the quality will change...

Like this comment
Posted by Use To
a resident of Another Pleasanton neighborhood
on Mar 30, 2010 at 10:45 am

I'm sorry to hear that Rynick will no longer be in business. After many years having our vehicle serviced by the Stanly team, we also left a year ago after a large repair bill with multiple issues left us very unsatisfied customers. It was a very disappointing expericence, 3 significant problems that, after many returns of the vehicle, were never fixed. We know the family, they are good people, but the time and money we invested in these problems became "not worth the fight anymore". We found another mechanic who fixed the problems in a fraction of the time and money. we have now found a very reliable mechanic who has all our business and that of our extended family.

Like this comment
Posted by Parent of Two
a resident of Val Vista
on Mar 30, 2010 at 10:46 am

Parent of Two is a registered user.

Wow, and people say that these boards are non-productive!

Joe complains and the company disappears completely!

Like this comment
Posted by Repleasnacrat
a resident of Stoneridge
on Mar 30, 2010 at 4:16 pm

No Joe, your analogy was dead on. I just meet so many people whining and complaining about minuscule stuff. I hate to see any business bashed for no apparent reason! Clearly you were NOT the only person affected by their poor service. I could care less about where the business is located. Your grip sound pretty freacken ligit to me. I probably would not have left the facility till my car was fixed! Sitting around their waiting area bad mouthing the work can also expedite your repairs. You GO Joe!

Like this comment
Posted by Really?
a resident of Another Pleasanton neighborhood
on Mar 30, 2010 at 10:33 pm

Its like reading a restaurant critic. How was the service, the food....fabulous explanation Joe. I appreciate your point of view.

Maybe businesses can take the feedback as ways to improve service.

Like this comment
Posted by A positive customer service experience
a resident of Another Pleasanton neighborhood
on Mar 31, 2010 at 8:50 am

I had a slow leak in one of my vehicle's tires.
Although I had not purchased the vehicle's tires from America's Tires in Dublin, I had purchased tires there for other vehicles.
I called and made an appt. for the next day and when I asked how long the appt. would take, was told 45 minutes. When I arrived, I was immediately met by a smiling, pleasant employee who checked me in, and had the vehicle taken to the service area. I took a seat in the customer waiting area (clean, tv on but not too loud, current magazines) and 43 minutes later, a service area employee came to me and told me that a very small nail had been the source of the problem, it was repaired, and my vehicle was being pulled round to the front.
I went to the service desk to pay the bill, and was told the repair was "on the house." Since I'd purchased tires for other vehicles at America's Tire, they had extended their repair/replace policy to this vehicle - I was a valued customer.
Just wanted to share a positive experience!

Like this comment
Posted by Lawrence
a resident of Birdland
on Mar 31, 2010 at 9:43 am

Rynck gets what they earn, once they didn't tighten the lug nuts on my front wheel. I had them do a radiator flush, after a few miles on 580 my car overheated and had to be towed. when I complained to the manager he said the mechanic was new and didn't know that the cooling system had to be purged before repacing the coolant. I haven't spent any money at Rynck in five years, they need to train their people before turning them loose on peoples cars.

Like this comment
Posted by m
a resident of Another Pleasanton neighborhood
on Mar 31, 2010 at 1:38 pm

All I can say is BIG O! They do the job and all the worries in town are gone ... although I did go into Alberto's on a SLOW Saturday afternoon, sat at the EMPTY bar with my girlfriend and preceded to wait 15 minutes for NOTHING to happen. Of course we left. It wasn't the first time it happened ... but I thought this would be a good place to vent my frustration.

Like this comment
Posted by Tango
a resident of Vineyard Avenue
on Mar 31, 2010 at 8:43 pm

Amercan Tire their the greatist. Wish we had one in Pleasanton. Also love Scotts Automotive on California St.

Like this comment
Posted by RyNck thread gone?
a resident of Another Pleasanton neighborhood
on Jan 17, 2013 at 9:51 am

This was from an older thread - reading it seems to show RyNck management changed fairly recently?
But I was following a new thread Jan 2013 called Bait and Switch.
Wanted to see if others had had similar experiences.
What happened to the Thread?

Posted by Name hidden
a resident of Ridgeview Commons

on Apr 26, 2017 at 9:00 pm

Due to repeated violations of our Terms of Use, comments from this poster are automatically removed. Why?

Sorry, but further commenting on this topic has been closed.

Sound and Fury over Vile and Slur-ry
By Tom Cushing | 97 comments | 1,456 views

New state housing requirements could affect Pleasanton
By Jeb Bing | 6 comments | 583 views

Time for new collaboration between city and school district
By Tim Hunt | 1 comment | 369 views