Town Square

Post a New Topic

Customer Service During the Holidays

Original post made by PToWN94566, Walnut Grove Elementary School, on Dec 30, 2007

Is anyone else tired of being treated rude at stores, especially the mall, during the holidays? I bought pants about a week and half before christmas, for myself,and went back a few days after to exchange them for a smaller size. I didn't realize that the one's I grabbed were way to big for me until I had already purchased them. Well I went back to the store to exchange them as well as try on the new pants to make sure they fit. The conversation I had with the floor manager was not enjoyable- she told me I couldn't exchange or return the pants. Her excuse was that the tag was not attached to the pants; I did physically have the tag in my hand and I've never heard of a store not exchanging for that reason. I was then told there was nothing I could do about it and that I was stuck with the pants. I left the store and the next thing I thought of doing was to call another store to find out what the return policy was. I was told that all I needed was the tag and it didn't need to be attached in order to exchange. So I then called back the store here in Pleasanton- at the mall- and was then told that the pants looked like they had been worn! This was not the case as I wouldn't wear pants that hang below my butt; my wasit is size 30 and I don't think 34's would exactly sit on my hips. Overall, the floor manager was rude and I'm just spent on nasty holiday workers. Thank god it's over soon. O and parents who don't say excuse me when they run into your heels with their strollers are just as annoying.

That's my rant for the day.

Comments (2)

Like this comment
Posted by Former Manager
a resident of Birdland
on Dec 31, 2007 at 9:49 am

I definitly understand your frustration! I was a manager in retail for 8 years and the holiday season makes things a LOT more stressful. No excuse on the managers part though. In most cases the customer is always right and it seems as if they were having a bad day and wanted to make yours just as bad. My advice to you: call the store and ask who their store manager is (NOT the manager on duty), ask to speak with them and explain the situation (and the rudness you encountered). If they will not do anything, ask for their district managers name and number (they would be STUPID not to give it to you as there are other ways to get it). I gurantee you, someone will do something and you will not end up with a pair of pants you can't wear. And if all else fails or they won't give you names, call another store and speak with that manager. Good luck!

Like this comment
Posted by Paula
a resident of Golden Eagle
on Jan 1, 2008 at 11:07 pm

Yes!!! I purchased sox a few days before christmas. The JC Penny's mens department had a woman working that was SO RUDE

Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: *

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

A tax grab that likely goes no where
By Tim Hunt | 1 comment | 591 views

Nominations due Monday for TV30’s Tri-Valley ‘Coach of the Year’ award
By Jeb Bing | 0 comments | 181 views


Readers' Choice Ballot is here

It's time to decide what local business is worthy of the title "Pleasanton Readers' Choice" — and you get to decide! Cast your ballot online. Voting ends May 21st. Stay tuned for the results in the June 23rd issue of the Pleasanton Weekly.