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Sorry, We're Out

Original post made by Steve, Another Pleasanton neighborhood, on Dec 17, 2009

This refers to places like TOGO's and Noah's Bagels, etc.
Noah's is often out of poppy seed bagels, TOGOs is often out of Dutch Crunch bread. These are just examples of a phenomenon I've noticed in many food establishments over the years. My question is this: if you managed a store, and there was a popular item that you sold out of hours before closing time, how about making more of that? And the items you have left over every day, how about making less of those?
Poppy seed bagels are popular, they are often gone a couple of hours before Noah's closes. There are always plenty of other, less popular bagels on the shelves. Why doesn't the manager make LESS of the bagels that are always left over and MORE poppy seed bagels?
I used to go to a bakery that was often out of chocolate croissants by late afternoon, but they always had many scones. So, why not make more chocolate croissants and less scones? I asked the manager that question and I got a lot of words back that made no sense. Something about always selling out of them early. Yes, so why not make (or order) MORE? This was too difficult for him to comprehend and I could not get an articulate reply.

Comments (11)

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Posted by LiveStrong
a resident of Avila
on Dec 17, 2009 at 7:57 pm

They may be creating demand which is often popular in the video game market during the holiday season. If you only make a limited number and everybody knows you are going to run out, people buy them who may be on the fence or buy them "just in case." Of course another explanation is that they are just to lazy or dumb.

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Posted by jimf01
a resident of another community
on Dec 17, 2009 at 8:40 pm

Well, I for one am glad that we are on to the hard hitting subjects! Steve - try running a business. Perishables are expensive. Times are tight. Very tight. Suppliers and employees are unreliable. There are numerous reasons.

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Posted by Cholo
a resident of Livermore
on Dec 17, 2009 at 9:39 pm

what about eating cake?

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Posted by Another Gatetree Resident
a resident of Pleasanton Valley
on Dec 18, 2009 at 7:23 am

In addition to Jim's comments, I would also add -- Why not take the questions you pose here to the management staff of the two establishments in question? Perhaps asking the question of them directly might get you a realistic and reasonable answer. Heck, you may even learn a bit about running a business!

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Posted by Joe
a resident of Birdland
on Dec 18, 2009 at 10:33 am

I know for a fact that demand for various types of bagels varies from day to day, and is completely unpredictible. I also know that the Noah's store manager donates generously to a variety of local charitable events, so I'd cut them some slack.

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Posted by PToWN94566
a resident of Another Pleasanton neighborhood
on Dec 19, 2009 at 2:05 pm

PToWN94566 is a registered user.

After a certain time of day, certain places like bakeries stop baking their goods- no matter what the item is. I was one of the first employees at Noah's Bagels when it opened in the mid '90's. It wouldn't matter what type of bagel it was but if it was even two or three hours before closing we would not bake anymore. There are so many other items to sell that placing our attention to one items makes no sense. There is also this thing called a budget. Places like Noah's often have an allotment of what they can bake and display/sell each day. Once they reached that number, they're done. Think about this: if Noah's baked bagels (that were previously sold out) to all customers that demanded it, what would you do when one day you find out they are waiting for the next shipment and don't even have them in stock? And as Joe said, Noah's does donate quite a bit of bagels to local organizations, schools, charities etc .I think they've been doing quite well.

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Posted by business owner
a resident of Another Pleasanton neighborhood
on Dec 19, 2009 at 5:15 pm

It is always amazing, as a business owner, to hear certain customers tell you how you need to run your business. "You should sell . . . . .", "you need to do . . . . ", "why haven't you . . . .". Why don't I stock ????. Because you said you wanted it, I supplied it, then you made a point to tell me that because you can get it cheaper at Costco/WalMart/online you would not be buying it from me. Or maybe you are the customer who carefully studies the product label, askes me who my supplier is and then tries to get it yourself at wholesale or online. In case you think my business is failing, think again. It is more profitable than ever because I run it MY way, not yours.
Steve, if this is the biggest problem in your life then please, get a life.

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Posted by HHR
a resident of Another Pleasanton neighborhood
on Dec 21, 2009 at 8:20 am

Eat/cook at home. You'll save lots of money.

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Posted by Wow
a resident of Downtown
on Dec 21, 2009 at 10:08 am

Me replying is almost as bad as Steve actually taking the time to post this topic in the first place. Damn.

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Posted by Jeremy
a resident of Another Pleasanton neighborhood
on Dec 24, 2009 at 11:06 pm

There's no way it's completely unpredictable. There are always many blueberry bagels and none or one or two poppy seed bagels towards the end of the day.

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Posted by Sandra
a resident of Amador Valley High School
on Dec 30, 2009 at 10:54 pm

We've stopped going to Noah's Bagels altogether. We had been going for years, it was a family tradition. However, the quality of their bagels has declined markedly. They have a weird hard consistency on the outside, and the sesame seed bagels have perhaps 1/4 of the seeds they used to have. Sometimes they're burned, or overcooked. They are sometimes out of bagels even on a busy Sunday morning! Too many disappointing experiences. We go to Dublin for bagels now.

Sorry, but further commenting on this topic has been closed.

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