Town Square

Post a New Topic

Comcast-- aarggg

Original post made by mooseturd, Pleasanton Valley, on Apr 3, 2009

Is anyone enjoying their new digital service from Comcast? Experiencing dropouts and strange messages? Maybe this should be posted in the "crimes" section.

Comments (13)

Like this comment
Posted by John Adams
a resident of Amador Valley High School
on Apr 3, 2009 at 10:42 am

It was weird that a black box came on in the middle of the screen describing the outage, the broadcast continued, but you couldn't change channels.

We picked up the digital converter boxes and installed them - no problems there, EXCEPT that it's impossible to program most remotes to work with the box, so you have to use their remote.

After spending an hour or so on the phone with Comcast, I emailed Pace, the box manufacturer requesting programming codes, and their recommendation is to go out and purchase a new remote. I guess it's Comcast's contribution to jump-starting the economy.

If anyone is interested, Pace says they "have seen success with the following remotes:

Logitech Harmony ONE
Logitech Harmony 1000
Philips Pronto
One for All 8820
Radio Shack (15-135)

Like this comment
Posted by PToWN94566
a resident of Another Pleasanton neighborhood
on Apr 3, 2009 at 11:18 am

PToWN94566 is a registered user.

Comcast is slipping! We had them out a few weeks ago to install the internet in a different room of the house; a new outlet needed to be installed. The people who came were Geek Squad from Best Buy (guess they are contracted out) and these people didn't know what they were doing. Our phone line got screwed up and channels 39 through 59 stopped working. After scheduling another appointment with Comcast, a week later, another worker came out and had to reconnect the lines because the previous people didn't do it correctly. Additionally, Comcast said that if you had a cable line going directly to the t.v. (no cable box), there still was no need for a converter box- this is not true. Supposedly if you do this certain channels were stop working- the thing that got me was that no t.v.'s at my house have been on rabbit ears for years and all are HD t.v.'s.

Like this comment
Posted by Parent of Two
a resident of Val Vista
on Apr 3, 2009 at 11:23 am

Parent of Two is a registered user.

The Comcast TV feed is getting choppier by the day. I'm not sure if it's directly related to the conversion, but HD channels are dropping some audio, and pixelating for a second or two. I'm willing to cut a little slack because of the ill-planned federal conversion mandate, but if it isn't cleared up, I will start investigating alternate sources.

p.s. EVERY TV needs a box now (unless you don't care about channels over 39)

Like this comment
Posted by Steve
a resident of Parkside
on Apr 3, 2009 at 3:09 pm

Comcast's broadcast service stinks on the new digital platform. The picture drops out frequently, especially early in the morning on Ch. 2.
With the new boxes that are required, you can no longer record another channel while watching something else (unless, of course, you purchase their DVR service for an extra cost.

Oh, to have a monopoly on broadcast TV. Wonder when AT & T Uverse service will make it into our area..........

Like this comment
Posted by frank
a resident of Pleasanton Heights
on Apr 3, 2009 at 4:58 pm

I converted completely to Dish Network for my programming including adding the local channels package. I kept Comcast basic service for $10 a month, which was offered to me when I called to cancel them completely. When you tell them you are cancelling the service and going to Dish exclusively, they suddenly come up with these deals to keep you connected in some manner. Therefore, I still get the community channels. At the same time my internet monthly went down $15 per month. I should try quitting more often!

The technical issue I ran into has to do with the line loss within my house. This may be the problem posters to this thread are also running into. The cheap RG59 cable installed by the builder 17 years ago is too lossy for the Comcast digital signal power. I already know that my house is at the far end away from the head amplifier, so the signal power that is delivered at the house entry is already attenuated. Drop outs, pixelation, missing channels, are all symptoms of signal power loss. I ran some tests which proved line loss was the reason I was only getting some channels. Other channels were black and giving a message which was misleading.

Since long ago I already installed low loss RG6 cable for my Dish receivers, I simply made the choice to eliminate Comcast rather than hassle with signal power are re-wiring issues.

(With analog channels line loss simply shows up as fuzzy or snowy pictures. You still get the channel. With digital channels line loss (weak signal power) causes complete black out and pixelation when it is ready to quit. It is just that, digital. Works or doesn't.)

Like this comment
Posted by 9grand
a resident of Birdland
on Apr 3, 2009 at 9:20 pm

Is anyone else having a problem with at 5 second delay in changing channels with this new Comcast remote?

Like this comment
Posted by 5.0
a resident of Birdland
on Apr 4, 2009 at 7:31 am

I dumped comcast months ago for dish network, I have a better picture, less problems and my bill isn't going up monthly.

Like this comment
Posted by ready to cancel comcast
a resident of Vintage Hills
on Apr 4, 2009 at 8:41 am

what are the disadvantages of dish as I am ready to switch. don't want to pay more than comcast is that possible. I currently pay @$50/month to comcast for cable tv. thx

Like this comment
Posted by Former Resident
a resident of another community
on Apr 4, 2009 at 6:40 pm

ComCast is not the only one dropping the ball. I live in an area where we have TimeWarner. Got the box, couldn't program the remote, had the tech out 3 times, 3 new boxes and after all that still couldn't get it to work right...took the box back and said forget it. We have lost so many channels to digital/HD. They have you coming and going.

Like this comment
Posted by Millie
a resident of Parkside
on Apr 5, 2009 at 8:08 am

We have Comcast for TV, phone and internet. The worst is when it's out everything is out!
We have the 'big' box on the main tv and the smaller ones they recently gave out on all other tv's. The remotes that came with those little boxes are awful. That 5 second delay when changing channels is horrid.
Any time I call Comcast with a service problem they tell me the problem is that all the cables are so old (put in when these houses were built in 84) And then I tell them that if that's the problem then they should replace the cables.
I see AT&T is now promoting the full package also. Anyone switched to AT&T for TV, phone and internet??

Like this comment
Posted by Stacey
a resident of Amberwood/Wood Meadows
on Apr 5, 2009 at 8:13 am

Stacey is a registered user.

ready to cancel comcast,

If your house isn't wired with low loss coaxial cable (see Frank's post above), be prepared for someone from the Dish to run new cables. Dish is a digital signal too. I think it is part of the installation cost, but you'll have to check.

Dish has local channels for an extra $5/month, but not the local community channels 28, 29, 30.

Like this comment
Posted by ready to cancel
a resident of Vintage Hills Elementary School
on Apr 9, 2009 at 5:13 pm

Thanks Stacey, doubtful there is an easy solution to this cable problem. thanks for the info on the local channels.

Like this comment
Posted by mooseturd
a resident of Pleasanton Valley
on Apr 13, 2009 at 8:58 am

Mooseturd here again. I finally got my stomach full of Comcast. Signed up for ATT yesterday. I'll post a review for May Day. It looks like ATT has much greater service at considerably less cost than Comcast. I took internet and phone plans too.

Sorry, but further commenting on this topic has been closed.

Sound and Fury over Vile and Slur-ry
By Tom Cushing | 91 comments | 1,389 views

New state housing requirements could affect Pleasanton
By Jeb Bing | 6 comments | 559 views

Time for new collaboration between city and school district
By Tim Hunt | 0 comments | 343 views