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Service from the Post Office is Unacceptable

Original post made by Fed Up with the Post Office, Another Pleasanton neighborhood, on Jan 28, 2016

In October, I mailed a birthday card to a friend in Sunol. It took 13 days to arrive. In November, a rent check took 7 days to arrive from a renter in Livermore to us in Pleasanton. I was told the other day by a friend that our Christmas card to her arrived this week which means it took over a month to arrive. I guess to be sure local mail arrives in a timely manner I should just deliver it in person.

Comments (18)

Posted by use Fedex
a resident of Another Pleasanton neighborhood
on Jan 28, 2016 at 2:20 pm

I have shipped several hundred boxes per month via USPS for the past few years. The cost was $5.32 each when the boxes went within CA. That cost is now $13.45. They raised their rates exponentially about 10 days ago and they discontinued the use of the regional rate shipping. I can ship the items via Fedex for about $11 anywhere in the country. Multiply that by over 2,000 boxes each year and it feels great to deprive the USPS of all of that revenue. Oh yeah, in the past year the postal service has lost/damaged/destroyed 11 boxes.

But the rate for junk mailers has remained the same. Great service USPS.

Posted by Michael Austin
a resident of Pleasanton Meadows
on Jan 28, 2016 at 4:25 pm

Michael Austin is a registered user.

Fed up with the post office:

See the blog posted Feb. 21, 2015.
"How is the U.S. mail delivery to your neighborhood"?

One commenter posted phone numbers for the Oakland Postal Center that will produce results with your complaints.

Posted by Me Too
a resident of Another Pleasanton neighborhood
on Jan 28, 2016 at 10:38 pm

Quite honestly, i wish the post office would stop delivering mail. For every piece of actual mail (and this includes bills that I don't really want) there is is at least 20 pieces of "mail" that I don't want. I literally open the mailbox and throw 3/4 (at least) everyday into recycle. how can we make it stop?

Posted by kbenson
a resident of Bordeaux Estates
on Jan 29, 2016 at 5:48 pm

I think one reason for delayed and or missing mail, is mis-sorted.

I get 2-3 letters/packages addressed to other residents on a weekly basis. I take them and drop off @ PO following day.

Oh the "good ol days" when postal workers actually gave a hoot, walked the mail routes and actually wore uniforms.

Posted by use Fedex
a resident of Another Pleasanton neighborhood
on Jan 29, 2016 at 6:16 pm

@kbenson -- why on earth do you drive to the post office to do their work? When they misdeliver mail to me I call the Oakland consumer affairs office and tell them that I want a supervisor to come to my house and pick up the mail that belongs to someone else and then properly deliver it. It has first class postage and it is against the law for me to place anything, even mail, into someone else's mailbox. They are entitled to it on that day so I force the issue and hope that it will teach the carrier a lesson. So far it has worked, I no longer get mail for other people and they do not get mine. According to the supervisors until an actual case is opened against the carrier there is no record of the problems. After three documented cases the carrier will be fired. That happened to the woman who delivered my mail for a while and pretended not to speak English just so that she would not have to answer my questions. Three documented complaints and she is now gone.

Posted by Michael Austin
a resident of Pleasanton Meadows
on Jan 29, 2016 at 6:43 pm

Michael Austin is a registered user.

Use FedEx:

Is that an Oakland supervisor that comes out to your home for the misdelivered mail or a local Pleasanton office supervisor?

Posted by Patriot
a resident of Birdland
on Jan 29, 2016 at 7:07 pm

Well kbenson you can thank Obummer for that and the people that brought BART to Pleasanton!

Posted by Use fedex
a resident of Another Pleasanton neighborhood
on Jan 30, 2016 at 8:17 am

@ma. I call the Oakland office because the Pleasanton one never answers the phone. The Oakland office then contacts Pleasanton and a supervisor comes out from that office. It only takes a couple of times for the supervisor to get mad enough to actually do something.

Posted by Same Here
a resident of Ruby Hill
on Jan 30, 2016 at 8:39 am

Use Fedex- I'm so glad you told us about the Oakland office solution. We have been suffering through our horrible mail carrier for years now - we routinely get other people's mail including bills and financial statements. The post office manager told me she couldn't assign us a new carrier because ours had seniority and he wanted to keep his route! So we are stuck with this guy forever! We just got an overdue utility bill ourselves and I know we didn't get the first one - it must have been delivered to someone else - and I would imagine some people just can't be bothered and throw out misdelivered mail. Our situation is becoming unsustainable the way it's going on. So I think I'll try your Oakland office solution - next week when it happens again - as usual.

Posted by Use fedex
a resident of Another Pleasanton neighborhood
on Jan 30, 2016 at 9:03 am

My funniest situation with the carrier and supervisor was over the carrier sticking my mail in the slot of the locked mailbox so that it stuck up through the entry. Excuse me but the point of a locking mailbox is to lock the mail INSIDE not sticking up for anyone to grab. I took photos and wrote letters. Nothing worked. That's when I called Oakland and they said they would make the carrier and the supervisor both come out to see the problem. We then had a lesson with me demonstrating the right and wrong ways to put the mail in the box. Then the supervisor made the carrier do it the right and the wrong way. I felt like a second grade teacher but the carrier got the message and apparently passed it along as my mail is always fully inside the box now.

Posted by Wan
a resident of Parkside
on Jan 31, 2016 at 7:17 am

The carrier for Parkside is a grumpy old man. I watched him literally throw from 5 feet away, a package on my neighbors porch. He always tosses packages and never just sets them down. I called her and told her if something was broken it was the carriers fault.
He acts like he may be enjoying a little adult beverages on the job.
Calls to the post office, yes, Oakland, do nothing. He's the union steward!

Posted by Billie
a resident of Mohr Park
on Jan 31, 2016 at 11:07 am

Billie is a registered user.

I have lived in Pleasanton, the same house, for going on 25 years now. I have to say that except for the infrequent piece of mail I receive for one of my neighbors (same house #, different street), my mail service has been excellent, my carriers pleasant and professional. I couldn't care less if they wear a uniform; as I see it, they're saving me tax money by wearing their own clothes.

So a great big "thank you" to the postal carriers in my neighborhood for their great work!

Posted by Same Here
a resident of Ruby Hill
on Jan 31, 2016 at 3:38 pm

Billie- If we could get your mail carrier, we would be thrilled!

Posted by Billie
a resident of Mohr Park
on Jan 31, 2016 at 5:24 pm

Billie is a registered user.

Same Here,
There have always been at least two carriers on my route to account for days off, weekends and vacations. One of my original carriers even retired a few years ago. It doesn't seem to matter who I get, the level of service has always been great. I feel very fortunate. It's the little things in life!

Posted by Resident
a resident of Another Pleasanton neighborhood
on Feb 1, 2016 at 11:34 am

A week ago I had atiny bit thicker BD card, so I put several 49 cent and several 5 cent stamps at home, so put them on. It was a Sat, I went there around 9 on my way to errands. closed. So I thought about dropping in box, decided not. Fla friends BD was Wed.....nmmm maybe I'll wait til Mon.
Later, about 1:00 I drove by, having decided to wing it. Lots of cars. Stood went in to line, and this new female really tried to 'upsale' on everything under the sun for my standard sized $3.oo card. Over and over she said it would not get there on time. So she came down from $5. to $4. to $3.oo. I gave in. I've mailed lots of cards in my day, and I'm still ticked. There is one very long time female that I always try to get. She is SO super, and the others, so bad.

Posted by Get mail for others often
a resident of Danbury Park
on Feb 1, 2016 at 1:40 pm

And have had others bring my mail that was delivered to them.

I just write: Delivered to Wrong Address and put in our neighborhood Outgoing mail box,
but this shouldn't happen.

CAN someone post the number of the supervisor again?

Posted by Steven
a resident of Parkside
on Feb 1, 2016 at 4:52 pm

Just today I got two pieces of mail that were not mine. I just write Delivered to WRONG address on them and put them back in the box. Parkside mailman is a grumpy old man. Wish he would retire.

Posted by Me Too
a resident of Another Pleasanton neighborhood
on Feb 1, 2016 at 7:55 pm

But at least their prices for shipping packages is much higher than FedEx or UPS with less services. And at least they don't pay insurance claims for damage or loss of items only if they completely lose the package.

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