Hats off to the staff at the city of Pleasanton's Operations Department Customer Service Center on Busch Road.
I walked in with a question: Why was my water bill so high, and where was my senior discount?
My face-to-face contact was Brandon Prater, often the first voice or face customers will interact with at the center to assist residents with their questions.
Brandon walked me through the city's computer app to show me my real-time and historical water usage.
All of that extra water usage? Well, it was my own fault and is now corrected.
If you have a problem with city services, this is the place to visit or call. Brandon and the front desk can assist with issues like potholes, graffiti, illegal dumping or tree debris.
Residents can use the Mobile Citizen App by simply taking a photo and submitting it through the app. It goes directly to the Operations Services Department just like it was a phone call report.
The department is also responsible for the operations and maintenance of the city's infrastructure as well as administration of many quality of life services including: tree, street, and park/trail maintenance, public landscaping, utility billing, weed abatement, storm drainage systems, environmental services, water conservation and traffic control systems.
Along with paying water bills, residents are able to obtain dog licenses, and report any issues related to water, streets, and parks simply by calling 931-5500 or visiting in person at 3333 Busch Road during operating hours, 7 a.m. to 3:30 p.m.
-- Mike Sedlak
Thank you to our veterans
A big "thank you" to the VFW of Pleasanton and the American Legion for attending our Veterans Day service for our residents at Pleasanton Nursing and Rehab. Center.
Our residents shared their stories and times of service to their country along with the men and women who attended from the VFW and American Legion. It sparked memories for all of our residents and families.
We honor all of our veterans on this day and Memorial Day each year, and remember the fallen and the men and women who are serving at this time. It was wonderful to hear the stories and places our veterans served.
We honored one of our new residents Ms. Pauline Ruth Coe for her service during WWII. Pauline was a flight instructor and taught our pilots how to fly. Pauline was a pilot and flew for many years.
Thank you to all our veterans every day for your time served.
-- Linda DeGennaro
This story contains 422 words.
Stories older than 90 days are available only to subscribing members. Please help sustain quality local journalism by becoming a subscribing member today.
If you are already a subscriber, please log in so you can continue to enjoy unlimited access to stories and archives. Subscriptions start at $5 per month and may be cancelled at any time.