The Livermore-Pleasanton Community Emergency Response Team (CERT) was fully activated in the early phases of the SCU Lightning Complex to staff information lines that were set up at the Cal Fire command center at the Alameda County Fairgrounds.
The CERT guided residents to evacuation areas and resources as well as provided the most up-to-date information available on fire activity.
At peak times, the CERT volunteers staffed 20 phone lines and were handling over 500 calls per hour, according to LPFD. The phone lines were staffed 24 hours a day, seven days a week. As call volume increased, other Bay Area CERT teams responded to assist.
"CERT is about 'neighbors helping neighbors' whether they are next door or on the other end of a phone line," said Tracy Hein, LPFD emergency preparedness manager.