Police officials announced changes to the Nixle notification system that affects the way residents receive messages from the Pleasanton Police Department, notably reducing the types of messages that can be sent via text message.
As of Dec. 17, the department is only allowed to send red/alert notifications via text message. Those notifications are saved for emergency circumstances only, such as shelter in place and natural disasters.
All other messages (non-emergency) are now no longer be sent via text message, meaning residents will no longer receive text messages about things like community events, road closures and "avoid the area" notices. These notifications can now only be received via email.
"We apologize for any inconvenience this change may cause," Pleasanton PD officials said in an email. "We know how important communication is to our community, especially as it relates to safety. In a message to the department, Nixle noted increasing costs of SMS messages as the reason for the change. Thankfully, there are many ways to receive messages from the Pleasanton Police Department."
In order to continue receiving all types of messages (green, yellow and red) from the department, sign up for email notifications at Nixle.com. Police information is also posted regularly by department officials on Facebook (@PleasantonPoliceCA), Twitter (@PleasantonPD), Instagram (@PleasantonPD) and Nextdoor under local agencies.