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Water leak forces DSRSD to close its office

Break in underground line causes flooding in water utility's Dublin office

Flooding has forced the Dublin San Ramon Services District to close its office in Dublin for up to three months, district officials said today.

A water leak caused by a break in the underground line that provides water for fire protection at the building at 7051 Dublin Blvd. flooded the building with an inch of water and mud, according to the district.

A passerby alerted the district at 2 p.m. Sunday that water was coming out of the office building. Staff members surveyed the damage and by 4 p.m., crews with the Restoration Management Company arrived and began cleaning out the water and mud.

The building is unsafe at this time because the line that provides water for fire protection remains unusable, district spokeswoman Lea Blevins said.

In addition, there is water and electrical damage to carpets and other parts of the building, Blevins said.

District officials said they are temporarily relocating 52 staff members to the Field Operations and Regional Wastewater Treatment Facilities in Pleasanton.

"We're packing up to move today," Blevins said.

The district's Board of Directors meeting that's scheduled for 6 p.m. on Nov. 20 will occur at another location within the district's service area. The location hasn't yet been determined.

"Thank you to all our staff for working creativity and innovatively during this incident to keep the district operating at a fully functional level," General Manager Dan McIntyre said in a statement.

"Restoration staff are working hard to get the building cleaned up so we can move back in as soon as possible," McIntyre said.

District officials said customers can pay their bills online or by placing their payments in the drop box in the west parking lot outside of the district office in Dublin.

Customer service representatives are already working and able to answer calls about billing and construction meters at (925) 828-8524.

The water district was founded in 1953 and serves 186,000 people. It provides potable and recycled water service to Dublin and the Dougherty Valley area of San Ramon, wastewater collection and treatment to Dublin and south San Ramon, and wastewater treatment to Pleasanton by contract.

— Bay City News Service

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