Echopass appoints industry veteran to executive VP postPleasanton-based Echopass Corp., a 2011 market share leader in cloud-based contact centers, has named Brian O'Connell as its Executive Vice President and Chief Quality Officer.
O'Connell also will serve as quality control chief
O'Connell has more than 25 years of management consulting experience at Accenture, as well as strategy and operational management for The Hartford Financial Services Group. At Hartford, he was Senior Vice President and Chief Information Officer, with responsibilities that include the development and implementation of a centralized, enterprise-wide information technology strategy.
He spent 25 years at Accenture, where he was both a managing director and partner. During that time, he also served as managing director of the Life Insurance Industry for North America and Asia and of the Technology Work Group for North America.
He serves on the board of directors of ACORD (Association for Cooperative Operations Research and Development), a standards organization for the insurance industry, as well as the Boston College Technology Council.
"Echopass has become the market leader in the hosted contact center market through our commitment to large enterprise customers, their customer service requirements, and their success," said Vincent Deschamps, CEO and chairman of Echopass.
"Brian's experience and skills will allow Echopass to develop broad and deep strategies in the delivery of critical customer facing solutions for our clients," he added.