3101 Valley Ave
Pleasanton, CA 94566
On Friday, January 4, Building A was flooded due to drainage clogged. According to the temporary acting site manager, bark and debris clogged the drain -- causing a flood of the storage units, specifically building 'A'. As of Thursday, January 10, nothing has been done to dry out the facility or officially notify all renters. I have contacted both the corporate "Customer Service" number, as well as stated my complaint/concern to the temporary manager. Again, the company has not indicated that anything will be done to compensate customers, or aid in cleaning or drying out the storage units. If you have items in one of these units, check all items carefully; the moisture/condensation will create mold and other damage to your goods. Additionally, if other units are not properly dried, it could create mildew damage throughout the facility, Please file all complaints with the site manager and let them know this lack of service/notification will not be tolerated.
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