I had to put something down, I was so steamed today. I called a local lumber yard/hardware store on Sunol Rd. because the manufacturer of the material on my deck, TREX, asked me to send them a name of where I could pick up material for my warranty claim. I explained to the local establishment that TREX was going to credit them money to cover the entire cost of replacing the material on my deck. There would be no expense to the local lumber yard, although the manager argued with me otherwise and told me I must have a special situation he had never heard of. Yeah, its called a warranty, not that new of a concept.
He basically refused to handle my situation, even though there would be zero cost to them, because he claimed I should of bought from them in the first place and this has nothing to do with the store. He didn't understand that there would be no cost and refused to beleive me. Way to support your local market base!! The only reason I bought elsewhere in the first place was because I was new to Pleasanton and thought they only dealt with contractors.
I realize this lumber yard like to work with contractors for the most part, but do they need to treat the local "do it yourself'er" like an idiot? I mean, I knew what I was talking about and I was being backed by a big company making the same claim...THERE WOULD BE NO COST.
Okay, done venting. Thanks for the forum.