I recently celebrated my son's birthday at Superfranks. I was just wondering if any of you has received a bad and discourteous service like I did. The party coordinator never returned phone calls. When I went there to talk to her 2/3 times she was either on a break or was conducting a party. I had to wait for more than an hour to talk to her. Sadly, on the day of the party I discovered that she had given me some misinformation that caused a big confusion. When I asked to talk to the manager to resolve my confusion, I was spoken to by a man named Chris who said he was the manager. He was so rude that he didn't even let me ask what I wanted to ask and actually screamed at me saying I should talk only to the elusive party coordinator and no one else. Our only solace was that we happened to get a nice and helpful woman named Morgan as our party host.