Town Square

Post a New Topic

Pleasanton woman loses $408 through 'in-home' computer-fix visit by scam artist

Original post made on Nov 15, 2012

Someone claiming to be a representative of Microsoft scammed a resident of the 7400 block of Stonedale Drive in a scheme that began with a call warning of a virus, according to police reports.

Read the full story here Web Link posted Thursday, November 15, 2012, 7:29 AM

Comments (13)

 +   Like this comment
Posted by Sam
a resident of Oak Hill
on Nov 15, 2012 at 8:16 am

"Someone claiming to be a representative of Microsoft scammed a resident of the 7400 block of Stonedale Drive in a scheme that began with a call warning of a virus, according to police reports."

I got a call from the same "Microsoft" people the other day and am a bit surprised that anyone would fall for the scam. First, they told me that they had remotely detected a virus on my Windows PC (I only use Macs), and then they offered to help remove the virus by directing me to use my web browser to go to their web site. Ha, ha!

I have to admit that the scammers have great customer service, though. I doubt that the real Microsoft corporation will ever become so enthusiastic about the virus problems of their customers that they would try to call up everyone with a virus and offer a fix.


 +   Like this comment
Posted by Resident
a resident of Another Pleasanton neighborhood
on Nov 15, 2012 at 9:27 am

I got that phone call too. It was a guy with a heavy accent (from India I think). He asked questions that I would not answer. He then asked if I knew who Microsoft was, and I said yes. He said he called because I had a virus on my computer. I hung up and he called again but I did not answer.

The caller Id does not show a full phone number but a five digit ID.

Be careful with these people, all they want is access to your financial stuff.


 +   Like this comment
Posted by Alice
a resident of Another Pleasanton neighborhood
on Nov 15, 2012 at 9:39 am

I also received at least two or three calls like this last week. I hung up on them as well. Anyone that thinks that Microsoft is calling them to tell them that they have detected a virus on their computer and wants to fix it remotely for them is very naive.


 +   Like this comment
Posted by Sue
a resident of Happy Valley
on Nov 15, 2012 at 10:09 am

I rec'd a call from the heavy-accent guy as well. I questioned him, the validity of his questions...he was persistent......then I told him I don't use Microsoft and he hung up. How often must we sign up for "do not call" ??? Very irritating.


 +   Like this comment
Posted by Steve
a resident of Stoneridge
on Nov 15, 2012 at 10:11 am

Just avoid talking to any one with a heavy accent and you 'll be okay. They just want to be given "stuff".


 +   Like this comment
Posted by Screen all Calls
a resident of Another Pleasanton neighborhood
on Nov 15, 2012 at 10:25 am

Just screen all your phone calls - that's what call display and an answering machine is good for - bonus - allows you to hang up on the annoying solicitors.


 +   Like this comment
Posted by Sam
a resident of Oak Hill
on Nov 15, 2012 at 10:53 am

Sue said: ". he was persistent......then I told him I don't use Microsoft and he hung up."

Just hanging up on scam calls like that used to be my response. But now - if I'm in a playful mood and have the time - I just like to drag the call out as long as possible in order to waste the scammer's time. Good time to take a coffee break and read a newspaper or take a walk while keeping the scammer on indefinite hold.


 +   Like this comment
Posted by Lynn
a resident of Birdland
on Nov 15, 2012 at 8:27 pm

I received the "Microsoft" caller - Microsoft knows about the scam. MS doesn't call the customer. Caller was Indian as in from India. I also called my mom who might fall for such scams.

I also received repeated calls from a firm saying they were notified of a problem on my computer reported by my virus software. The web site is in Fresno - all callers are in India. I'm on "Do Not Call" at home - didn't stop them. My cell phone from work received multiple calls even though I asked to talk to a supervisor the first time and be removed from the list. I emailed every site I knew about the calling number.

Why is it fishy? They couldn't say which computer or which virus software. They asked to have remote access to my computer!?!?!!! My IT department would have a fit and I don't let people go through our firewall either. I reported it to our IT dept. in case others received a similar call - I never saw a broadcast warning others. The repeated calls were to my work phone - I told them I was IT and they were lying. They were very persistant.


 +   Like this comment
Posted by Claudette
a resident of Another Pleasanton neighborhood
on Nov 16, 2012 at 11:39 am

Persistance is the key to all Fraudulant acts ~ If they don't want to take NO for an answer, don't prolong the conversation or just leave your phone off the hook and walk away :) I think that ties up their line ~


 +   Like this comment
Posted by unknown
a resident of another community
on Nov 16, 2012 at 1:40 pm

I received the same call everyday for about a week. My husband and I just bought a new pc so we new it was a scam. The heavy accent guy could not answer any of our questions just kept saying you have a virus. He didn't like it very much so he stopped calling. I HATE SCAMMERS!!!!!


 +   Like this comment
Posted by Nina
a resident of Charter Oaks
on Nov 16, 2012 at 9:23 pm

I think Lynn said something super important that we should all consider. She said she called her mother who might haven fallen for this scam. Let's all follow her lead and do the same. We might not be fooled, but these crooks prey on the most vulnerable which definitely includes the elderly.

I'm calling my parents first thing in the AM and am visiting my elderly neighbor tomorrow to warn her too.

Thanks for the post Lynn. And by the way, please accept my apology if you are make and not female.


 +   Like this comment
Posted by Nick
a resident of Downtown
on Nov 16, 2012 at 10:12 pm

I recieved several calls from a man with a heavy Indian accent, he never mentioned he was from Microsoft but he told me he found a virus on my pc and he wanted to walk me through how to fix it. I don't know how, but he got my cell phone number and he knew my name. very sketchy indeed. I told him to never call me again. Later, an Indian woman called me and told me the same thing and I asked her to never call me as well. It was so scammy I could smell it!


 +   Like this comment
Posted by gloria
a resident of Apperson Ridge
on Nov 16, 2012 at 10:34 pm

Are people this stupid in town?

sorry had to say this


Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.

Email:


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: *

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

CIA’s Five Stages of Woe
By Tom Cushing | 30 comments | 1,581 views

Las Positas Foundation CEO Ted Kaye announces his retirement
By Tim Hunt | 4 comments | 1,104 views

Where's the wind?
By Roz Rogoff | 2 comments | 670 views