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Neiman Marcus could learn from Safeway

Original post made by no thief on Nov 1, 2011

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A Safeway in Honolulu arrested a pregnent mother and sent her child to state custody when the Mom ate a sandwich without paying for it.
Nice job Safeway! Way to fight those shoplifters! So glad to be honored with your corporate presence here in P-Town.
Maybe NM could take a few notes from your handling of this "criminal" and do the same with Hiyashi.

Comments (13)

Posted by Bill, a resident of Amberwood/Wood Meadows
on Nov 1, 2011 at 12:39 pm

Who are these people that get promoted to positions that require a lot of common sense and some wisdom? In this case it appears nobody in authority had either.

Very lucky if someone doesn't go to jail on kidnapping charges and accessory to kidnapping.

Safeway certainly has a PR disaster on their hands.


Posted by clink, a resident of Another Pleasanton neighborhood
on Nov 1, 2011 at 12:53 pm

People walk around eating and I consider it theft. I once saw a family eating a ton of food as the kids piled candy and nuts into their pockets. It was at Safeway and even though I reported it nothing happened. At Raley's I witnessed another family in the fruit and vegetable department eating away and feeding their baby. This was not the usual candy bar, or piece of candy pulled from the bulk dispenser, this was gorging. So, on one hand it sounds horrible that a poor woman with all the poor socially relevant tear dripping circumstances gets arrested for theft. It cost all of us plenty. Theft has to stop. I'm glad Safeway did something about it.


Posted by clink is a clunker, a resident of Downtown
on Nov 1, 2011 at 2:08 pm

Dang, I bet 'Clink' is sooooo relieved that Halloween is over. It must have been a long night, holed up in his basement with the lights off until the treat-or-treaters retired. Just can't stand to see anyone, needy or not, get something for free, right Clink? You make me so proud to belong to the human race!


Posted by Mom of 3, a resident of Another Pleasanton neighborhood
on Nov 1, 2011 at 3:43 pm

I called Safeway this morning to let them know I think what they did was outrageous.

Come on, even if the mom "stole" the sandwich, don't we have rules against cruel and unusual punishment? It is cruel to separate a toddler from her mom. The punishment was too harsh for the "crime"

Raley's it is from now on. I can't imagine going through that and Safeway is totally out of line. I received emails today from all sorts of mom groups, asking us to boycot Safeway.

I hope the woman sues. Was it worth it Safeway? All this negative PR for a 5 dollar sandwich? Hopefully the woman will sue you and prevail.

Unbelievable!


Posted by Mom of 3, a resident of Another Pleasanton neighborhood
on Nov 1, 2011 at 3:45 pm

Forgot to say: shouldn't we all sue Safeway when they overcharge for something? There have been times when I buy many items of the same thing, and the cashier scans one and multiplies by the number of items she thinks I am buying. More than once I have realized the mistake as I am walking out of the store with the receipt in hand and have gone back to get it corrected.

Maybe next time this happens I should call 911, have the cashier arrested for fraud? Fair is fair, and if customers are going to be treated like criminals for mistakes, so should cashiers and managers.


Posted by clink, a resident of Another Pleasanton neighborhood
on Nov 1, 2011 at 5:33 pm

Very Self-righteous group. Especially Clunker. Stealing is okay. Sure! Hey clunker when a poor sad person steals something from your home or sells your kids drugs because they need the money go sue somebody and yell how it's okay. Everyone in prison (including Bernie Madoff) has a sad story. But, we'll make sure Clunker is on the jury and is the person who judges who can steal because of their sad story. Sure!

Yep, the old "I got a sad story" or "the devil made me do it".


Posted by Been There, a resident of Another Pleasanton neighborhood
on Nov 1, 2011 at 8:04 pm

No matter how you look at the "theft" part of this situation, it certainly doesn't warrant taking a baby away from the parents.

This is ridiculous. I have never stolen anything from a store but I have opened a package once or twice when I was famished after running my kids around and working through lunch. I never ate the whole thing and always put the package on the counter. I could have forgotten to pay for a sandwich, I suppose, if I were distracted or thinking of other things (like moving to a new state!). Anyway, taking the baby away for a $5 sandwich was waaaaay over the top!

Is Safeway going to pay way more than 5 bucks for this? You bet.


Posted by reader, a resident of Another Pleasanton neighborhood
on Nov 2, 2011 at 7:58 am

"Maybe next time this happens I should call 911"

Please don't call 911. Keep the PUSD number in you cell phone and call that. 911 is for emergencies. Please don't tie up those lines.


Posted by no thief, a resident of Another Pleasanton neighborhood
on Nov 2, 2011 at 10:34 am

Safeway posted this on facebook last evening:
"Safeway
We've received many inquiries and concerns over the situation involving the shoplifting arrest of our Hawaii customer and we want to let you know of this update: We have asked the Honolulu Police Department to drop all associated charges. It was never our intent to separate a child from her mother and we agree that the situation could have been handled differently. Earlier today, our division president personally called this customer to share this news. It was a good conversation and we are glad that resolution has been provided. Thank you to all Safeway customers who expressed concerns about this."
You might note from the original article that Susan Houghton, Safeway's spin doctor, did not say they regretted the incident -- only that the manager did not know the child would be taken from the parents.
Safeway has been boycotted twice recently. The previous time was for labeling so-called "Kona coffee" without mentioning the percentage of actual Kona beans. They later admitted it is less than 10%. What, one bean? Anyway, that has caused the filing of a class action lawsuit for deceptive advertising.
Safeway, the good neighbor and upstanding corporation headquartered in our very own Pleasanton.


Posted by steve, a resident of Parkside
on Nov 2, 2011 at 10:48 am

Rule # 1: Don't go shopping in a grocery store when you are hungry. You'll either buy more than you really need (kinda like filling your plate at a buffet) or end up like this lady, grazing through the store. This could have all been avoided, overreaction and all....


Posted by clink is a clunker, a resident of Downtown
on Nov 2, 2011 at 12:05 pm

Rule #2: Don't expect corporations to engage in any act that is not aimed at enhancing their profits. If you get in their way, too bad.


Posted by Been There, a resident of Another Pleasanton neighborhood
on Nov 2, 2011 at 12:53 pm

If you have a busy life (job & kids) you sometimes HAVE to shop on any empty stomach for goodness sake!

If you have all the timein the world then it's a no-brainer to eat before shopping.


Posted by Bill, a resident of Amberwood/Wood Meadows
on Nov 2, 2011 at 12:53 pm

Safeway company spokeswoman stated "We want to do the right thing here," Susan Houghton said. "Families are important to us."

But money is more important!!!!!


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