Pleasanton Spa Closed! Around Town, posted by KK, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 5, 2010 at 7:46 am
Yesterday, I arrived at the Pleasanton Spa for my day of relaxation that I scheduled over a month ago. When I arrived around 9am, I noticed the sign on their locked door which said they lost their lease and were looking to re-open at a new location. I was livid. I have been a client for around 15 years. I could not believe they didn't have the courtesy to call me to let me know my appointments were canceled because they were closed for business. I had heard around a month ago that they were negotiating their lease, so they definitely had time to notify me! I could have booked my services elsewhere. This was my early birthday present to myself. I am extremely disappointed in their lack of professionalism. With all the new spas in town, I will not return to Pleasanton Spa again. They lost a loyal customer. I supported them through all their management changes and venue relocations (3 that I recall!).
Posted by sue, a resident of the Birdland neighborhood, on Mar 5, 2010 at 9:30 am
Have you actually stopped to think that this spa might have been in trouble. As a business owner sometimes things don't work out the way you want them to, so have a bit of compassion because these people might have lost their business, livelihood and any money which they invested into this building. That's all you have lost is a day at the spa. Get over yourself if this is all you have to do is worry about your perfect day, perhaps your out of touch with what is happening to people!!!!
Posted by lee, a resident of the Danbury Park neighborhood, on Mar 5, 2010 at 9:37 am
Is this person real? My husband has just lost his job and our home is in jeopardy, and that's all you have to worry about is a day at a spa. Perhaps you can take me with you the next time you go. You know, to relieve all the stress and worry which we have to deal with over the next couple of months. With so many spa's in Pleasanton I'm sure they would would be willing to accept you as a client, and you compassion too!
Posted by Qwerty, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 5, 2010 at 2:34 pm
I think you are being a bit harsh. You mentioned that you "heard that they were negotiating their lease". Unless you got this first hand from the spa owners, I don't think you should be so quick to judge them. What if they thought things were going to work out and then they fell through at the last minute? What if they found another property that they thought might work out and they had to drop everything to investigate, etc.? Trying to find a new location to minimize downtime would surely take priority over a couple of customers. If they cancelled a meeting to spend time calling people, and lost out an an opportunity would you consider that good business sense? I doubt it. It is also quite possible that they asked someone to make calls on their behalf but the person didn't do a thorough job and missed some people or didn't do what they were supposed to do.
I don't know the spa owners personally, but let's say for the sake of argument that they are going to lose their livelihood if they don't find a new location. Can you imagine the stress this might cause especially if they are trying to pay off a mortgage and not lose their house?
It's a shame you have been so critical. If you have been going there for 15 years, then surely they have offered good services in the past. Why not show some compassion and call them to find out where they are moving to? Express that you feel bad about a missed appointment and perhaps they might offer to give you a discount at the new place. Getting angry and complaining certainly isn't going to get you anywhere, but a courteous discussion might.
Posted by A customer, a resident of the Highland Oaks neighborhood, on Mar 5, 2010 at 4:50 pm
All I know is that I dropped around $200 on a gift card for my wife on Valentine's Day and I know there were many other people that came in that day to grab gift cards as well. They are closed now and I have no idea when they will reopen, so I am out my $200.
While I sympathize that the owners might be losing their business, I don't appreciate them taking my hard earned money and disappearing without providing the goods/services that were promised.
And for the record, their website is down and their phone is disconnected. This seems like MUCH more than a simple "I lost my lease" type situation. (Why isn't the phone number forwarded to a number with a recording and information on what to do? Why is the website completely gone? Something is VERY fishy here)
If someone knows the owners, they should ask them to get online and make a statement as to their intentions. Whatever good will they have built over the time they have been in business is quickly evaporating. A few words on what they intend to do would help clarify things and might save whatever is left of their customer list.
As for me, I already called my credit card company and disputed the charges. They have agreed to my dispute and are issuing a credit to my account. If you purchased gift cards from The Pleasanton Spa recently on your credit card and didn't get your services, I urge you to call your credit card company and dispute the charges.
Again, I sympathize with the owner's situation. But honestly, I don't know the owner from Adam and I am not giving them my $200 just because I feel sorry for him. No way, no how. I wish them luck. Based on how they are handling this so far, I think they will need it.
Posted by Liam, a resident of the Another Pleasanton neighborhood neighborhood, on Mar 6, 2010 at 6:37 pm
I don't understand telling Person A they should have compassion for Person B while criticizing and shaming Person A. I don't believe you people are advocates for compassion. You like to criticize and shame, otherwise you would practice what you preach.
Posted by Don, a resident of the Pleasanton Village neighborhood, on Mar 8, 2010 at 8:17 am
I agree with KK about Pleasanton Spa. I purchased about $500 in gift certificates for facials and messages for my wife for Valentine's Day. They must have known then that they were going to loose their lease but didn't say a word to me. I view this as extremely unethical and I plan to find out who made this decision and make sure they cannot make it again.
Posted by Lee, a resident of the Bonde Ranch neighborhood, on Mar 9, 2010 at 9:45 am
Several years ago I sold my salon to emigrate to America. My clients were my friends and I cared about them deeply. For two months I place an advert in the paper, as well as a poster on the front door, telling people the last date I would personally be working.
Many people do not have their hair cut every month, some have it done several months apart. so I know that I upset many people, because they were not regular customers who I saw often. But there is one thing that I did do, and that was I stopped selling gift vouchers months before I was due to finish. As a business owner we do have a responsibilty to act appropriately to our customers, and taking money when you know you might not be there is not acting with good intent.
Posted by Eve, a resident of Dublin, on Jun 15, 2010 at 3:05 pm
Just went to the spa page today schedule an appointment to redeem a gift certificate from the holidays. They are currently bankrupt. Not really sure if I will be able to make a claim for almost $200 gift certificate or not. The page now says the following:
The Pleasanton Spa - Attention all interested parties. For any information or requests for reimbursement please send the Proof of Claim form to:
US Bankruptcy Court
PO Box 2070
Oakland, CA 94604-2070
Re: The Pleasanton Spa
Case # 10-45226
LINK TO FORM
I am saddened that yet another once thriving business in the Tri-Valley are is now fallen victim of this horrid economic times. My heart goes to all those who have lost jobs, foreclosed on their homes, or lost their dreams because of this mess in America.