Town Square

Post a New Topic

Why is Pleasanton Garbage Service so slow in switching out cans?

Original post made by A resident on Jan 14, 2010

I called Pleasanton Garbage the other day to inquire when I'll be getting a smaller garbage can -- I ordered one back in October! Can you believe that they're still haven't processed the requests from September? I understand they were overloaded with requests, but this is taking way too long. They should give discounts to all those who requested the new bins, even if they haven't received them yet. In this economy, $5/month is no small change...

Comments (31)

Posted by MainStreetDiva, a resident of Vintage Hills Elementary School
on Jan 14, 2010 at 4:58 pm

MainStreetDiva is a registered user.

I had the same problem, requested a bigger can in November and was told I'd be put on the waiting list. When I called 2 weeks ago, they had no record of my earlier request, but said they could swap mine out that week. So you might call them again...


Posted by LiUs, a resident of Another Pleasanton neighborhood
on Jan 14, 2010 at 5:33 pm

Interesting you posted today because I just called them back after making a similar request back in October. To have my blue lid can swaped for a smaller one. I want a smaller one because I don't ever fill half of the larger one, and it takes too much space to store.

But don't keep your hopes up about getting a discount for a smaller can. I asked and was told that the small recycle can cost as much as the large one.

This is what we get when there is a monopoly in town.

I wish the city would grant a permit to some other company to compete against these thieves.


Posted by MainStreetDiva, a resident of Vintage Hills Elementary School
on Jan 14, 2010 at 6:34 pm

MainStreetDiva is a registered user.

According to the information on their web site, the prices for the garbage can are:
96-gallon: $103.71
35-gallon: $87.39

LiUs, are you looking for a smaller garbage (trash) can or a smaller recycle (blue lid) can? I didn't know they offered two sizes of recycle cans.


Posted by LiUs, a resident of Another Pleasanton neighborhood
on Jan 14, 2010 at 6:46 pm

MainStreetDiva, I was talking about a smaller recycle (blue lid) can. I believe you do get a lower fee for a smaller garbage (black) can, but not for a smaller recycle can. And don't forget fees went up back in October when we were forced to start separating all our garbage. I think the separation part is a good idea, I cannot tolerate the fact I am paying the garbage company even more money to separate the garbage for them, though!


Posted by Qwerty, a resident of Another Pleasanton neighborhood
on Jan 14, 2010 at 8:36 pm


The Garbage company is run by crooks. I don't want to pay higher fees to sort their bleepin' garbage either. What a joke.


Posted by Cindy, a resident of Danbury Park
on Jan 15, 2010 at 8:56 am

Now that we are all more eco-friendly and diligently sorting our garbage, when will the 3 garbage trucks going thru the neighborhood be hybreds? Air pollution vs recycle?


Posted by Upset Also, a resident of Country Fair
on Jan 15, 2010 at 9:29 am

I am upset also, but don't blame the garbage company. Put your blame to the person and people on your City Council, who ordered the garbage company to do all of this. It is the Mayor, who started all of this!


Posted by Ken in South Pleasanton, a resident of Downtown
on Jan 15, 2010 at 9:33 am

On the positive side, I requested a larger can last week and one was left for me this week. Perhaps luck of the draw, but successes should be celebrated.


Posted by joanie, a resident of Downtown
on Jan 15, 2010 at 9:35 am

I am always amazed the number of people that complain about everything.
lst. to the person that was asking about the trucks being eco friendly. If you read your bill insert the PGS trucks are fueled with "clean natural gas."
2nd. I thought I could recycle all my products myself. I compost, do all of my bottles, cans and plastics, BUT I was wrong. So what did I do? I called the garbage service and asked for the recycle can which they will deliver on Monday. I too requested a smaller can and was told they were backed up with requests. But instead of acting like I required special attention, I waited and it also was replaced last week. This was taken care of by one of the owners and his crew.
3rd. Where do you get off calling someone a crook? Do you have something on this company that everyone should know? If so come forth with it, otherwise keep your inappropriate comments to yourself. PGS owners are not crooks! They do a lot for this community without fanfare. The two owners work very hard to deliver and make your recycling easier.
For the person who can't tolerate having to sort their garbage - Get a Life. We all need to step up to the plate and take care of our environment. This new move by the garbage company is mandated by the City and County to be in compliance with the 75% recycle goal set the State.
You get a lot more done with being pleasant instead of being a sour puss.


Posted by Pelton, a resident of Another Pleasanton neighborhood
on Jan 15, 2010 at 9:46 am

They are a legaized monopoly - they don't give a damn about customer service. Its such a pleasure calling Pleasanton Garbage, getting put on hold, and finally talking to a *itch from Hell. Rag on your City Council members and the Hippie Mayor for giving them an exclusive franchise.


Posted by Jean, a resident of Castlewood
on Jan 15, 2010 at 10:42 am

Be glad you live in the city and at least have some choice. I live in Castlewood, we get one large can for $122.00 every other month. No recycling, and no green waste. Asked if we could have recycling it would be $222.oo every other month.


Posted by Another Gatetree Resident, a resident of Pleasanton Valley
on Jan 15, 2010 at 10:55 am

Legalized Monopoly? Hardly. One can transport their garbage and recycle material to the Pleasanton Garbage location in town and get no bill.

It's all about choice.


Posted by Informed & appreciative, a resident of Birdland
on Jan 15, 2010 at 11:05 am

Pleasanton Garbage company is not run by crooks! They are the most generous citizens and contributors in town. If you spent more time giving back to the community - like they do - and less time worry about the size of your garbage can, the world would be a much better place. Please try doing some research on people before you knock them and their reputation on a public website. It isn't fair to write opinions based on misinformation.


Posted by Hybrid Owner, a resident of Valley Trails
on Jan 15, 2010 at 11:44 am

I'm still waiting for mine too. Ordered smaller trash can in October. Thanks for the reminder!


Posted by Tony F., a resident of Foothill Farms
on Jan 15, 2010 at 12:08 pm

I also ordered a smaller container back in October! I am a single man who lives alone, I don`t need weekly garbage service! Especially with three large containers! It takes me a month to fill these things up! The Pleasanton garbage service needs to offer more of a choice to its costomers! Not every one in town has a family of four! A couple of months ago I was so fed up with trying to deal with these people, I was going to just cancel my service! But to my surprise,I could'nt even do that! Apparently you must get a permit from the city to cancel your garbage service! This includes answering questions such as "Where will you take your garbage?","how often?","what will you keep your garbage in?","how will you take it?",ect.... What a racket!!!!


Posted by Tony F., a resident of Foothill Farms
on Jan 15, 2010 at 12:15 pm

And one more thing, why did my bill go from $68 in the summer of 2008 to $103 now? If you ask me it should be cheaper, now that we're doing part of thier job for them,by separating all the garbage!!!!!!


Posted by Pelton, a resident of Another Pleasanton neighborhood
on Jan 15, 2010 at 12:38 pm

Another Gatetree Resident,

You think that using Pleasanton Garbage or hauling it to the dump yourself is a choice? C'mon, get real! Have we completely given up on capitalism in this country? There are many cities (mostly outside the Socialist Republic of the Bay Area) where residents have multiple garbage pick-up companies that compete against one another, and the result is the service is much better, the price is much lower, and there isn't that lingering smell of payola that is inherent with exclusive franshies.


Posted by Another Gatetree Resident, a resident of Pleasanton Valley
on Jan 15, 2010 at 1:00 pm

Pelton;

As Tony pointed out, you can CHOOSE not to use Pleasanton Garbage and haul it yourself. Are there implications to doing so? Sure.

Yes, other cities offer difference CHOICES.

Keep in mind as you gripe about "the Socialist Republic of the Bay Area," you are CHOOSING to live here.

Don't like it? Call Bekins or Mayflower.

FYI for Tony -- I would be you could state you were moving and get out of garbage pick-up. *hint-hint* Then you could just go to hauling it yourself.


Posted by Another Gatetree Resident, a resident of Pleasanton Valley
on Jan 15, 2010 at 1:02 pm

CORRECTING MULTIPLE TYPOS!!!!

Pelton;

As Tony pointed out, you can CHOOSE not to use Pleasanton Garbage and haul it yourself. Are there implications to doing so? Sure.

Yes, other cities offer different CHOICES.

Keep in mind as you gripe about "the Socialist Republic of the Bay Area," you are CHOOSING to live here. Don't like it? Call Bekins or Mayflower.

FYI for Tony -- I would bet you could state you were moving and get out of garbage pick-up. *hint-hint* Then you could just go to hauling it yourself.


Posted by Chuck, a resident of Another Pleasanton neighborhood
on Jan 15, 2010 at 1:46 pm

Yes, Pleasanton Garbage Svc. is a legally-sanctioned monopoly, and that is NOT always bad, but they are NOT crooks. I have generally found them to be always responsive and helpful. This transition, however, is straining their image in town.
DID ANYONE EVER CONSIDER, FOR EXAMPLE, THAT WE NOW HAVE 50% MORE GARBAGE TRUCK TRIPS ON OUR STREETS THAN BEFORE WE WENT TO THE THREE-CAN DEAL? AND THIS IS SUPPOSED TO BE HELPING THE QUALITY OF OUR AIR JUST HOW????? Not to mention the fact that thousands and thousands of new PLASTIC (petroleum-based product) garbage cans had to be made, and the additional wear and tear on our streets, which will have to be re-paved earlier than before, again, with petroleum-based products. DOES ANY OF THIS REALLY MAKE ANY LOGICAL SENSE? I FIND IT HARD TO FOLLOW!! Just one more example of UNINTENDED CONSEQUENCES by those that feel there is always something more we can do to help our climate. They don't consider that our CLIMATE is NOT run by humans, but by The Almighty, who put a pattern and a plan into our physical world make-up, and December was a classic example of it, not just here in the Tri-Valley, but WORLDWIDE. Colder, more snow, more fog than I have EVER seen in Pleasanton, more rainfall (Thank goodness! -- we need it), and a TERRIBLE winter in the greater Plains and Midwest! AT THIS RATE, THIS "GLOBAL WARMING" IS GOING TO KILL US!
Am I questioning the "wisdom" of our elected officials? YOU BET!!! RIGHT UP TO, AND DEFINITELY INCLUDING, THE WHITE HOUSE!


Posted by Bob and Kathy, a resident of Fairlands Elementary School
on Jan 15, 2010 at 7:21 pm

Same situation here - we saw the new big recycle bins and requested the smaller ones immediately. Still no results - we will have to call and insure we have not "been lost" off the list too. Thanks


Posted by sorter?, a resident of Another Pleasanton neighborhood
on Jan 15, 2010 at 7:26 pm

Change sucks ! Assorted trucks are grinding up & down my street ALL day on Thur. It was SO much nicer with just ONE truck !! SO many trucks plus..SO LITTLE space for MANY of us in smaller quarters....not everybody has a spacious kitchen and multiple garages and own personal yard space..... NEVER even gave the little people a thought, did you elected know-it-alls.
And, I am having trouble accepting the sting of paying MORE $$ for the priviledge of sorting my own garbage.... That's right Bay Area is the UNION socialists alright..UNION motto....pay more, get less.
..the 'attitude' of 'Gatetree' and smart a** joanie like 'get a life'....well, can't I'm home sorting garbage !!! And, stuff the dictatorial 'sieg heil' ...the 'I should be happy to help' with life as YOU dictate...like you know it all. I'm sure you'd happily abide any insane idea I might dictate to YOU ! This heavy handed crap is going to bring enemies to all you dictators.


Posted by Debbie, a resident of Val Vista
on Jan 15, 2010 at 7:38 pm

Don't you people have more to do than whine?


Posted by bitsy, a resident of Birdland
on Jan 15, 2010 at 8:09 pm

we have been here for almost 40 years and we have always had courteous employees on the phone and the street gangs---by the way will the bill be reduced due to the fact that a request for a smaller can was done back in October ?? a retroactive deduction would be nice


Posted by Qwerty, a resident of Another Pleasanton neighborhood
on Jan 15, 2010 at 9:23 pm


I also have a complaint about the garbage truck drivers. Should they really be slurping down a Starbucks coffee with only one hand on the wheel while negotiating a tight turn?? That's what CUPHOLDERS are for!!


Posted by Another Gatetree Resident, a resident of Pleasanton Valley
on Jan 16, 2010 at 7:24 am

To Sorter:

Excuse me? What exactly is wrong with my attitude? I'm not dictating anything. I'm actually pointing out people have choices?

WTF is YOUR problem?


Posted by Paulette, a resident of Val Vista
on Jan 16, 2010 at 7:26 pm

I also called to change to a smaller can, after realizing that I never fill up the big can. They said I would have to go on a waiting list. Then, I emailed them and complained about having to go on a list. I thought that was wierd. I received an email and they told me that they just got their shipment of new cans a few days ago; so, those of us who have been waiting can now get our new smaller cans. Hooray! If the recycling can is the same price, I don't mind keeping the big one. You never know when you might really have alot of recyclables. You could order something in a big box that wouldn't have a dream of fitting into the small can. But, since we only filled our regular garbage halfway; I really wanted that one traded out. In these hard times, alot of us could use that extra $20. for other things.
It's easy to use the recyling can. Since I was already set up to use the blue bags, I'm all set up to use the new recycling can. It's easy. I keep a covered tall can in my kitchen and a big trash can in the garage. I use to put the blue bag in the garage can. Now, I just don't have a bag in there. I empty my recyclable trash from small trash cans around the house either into the kitchen recycling can or into the one in the garage. When the kitchen one fills up, I also empty it into the garage can. Then, I empty the garage can into the recycling can in the front whenever it fills up. Bodda boom, bodda bing!
I have a friend who has been waiting and waiting for a big recycling can. She has no recycling can at all! Finally, she just asked them to charge her less for not having a recycling can. After getting tired of waiting, they're now using their neighbors recycling can, since the neighbor doesn't use it.
So, since the garbage company just got a shipment, right now would be the ideal time to make up your mind, if you think you might want to change too. Of course, they might just have enough for those of us on the list. Who knows? I got my small can yesterday. :-) Hooray!


Posted by Tony F., a resident of Foothill Farms
on Jan 18, 2010 at 11:48 am

To gatetree-thankyou for the "moving" idea. Althougth this is an excellent idea, This is an issue more about having a choice. Not having to except a service that I am not happy with,and not having to answer to the city about it. If this is not a Monopoly, I don't know what is! Would'nt it be nice if every business had the added protection of having to go through the City before anyone can terminate thier relationship with you !!!! What do you think of that "joanie & Gatetree"? There is no "reasonable" choice Here !!!!


Posted by Another Gatetree Resident, a resident of Pleasanton Valley
on Jan 19, 2010 at 8:24 am

Tony;

I understand your frustration. I also understand where you would not view the "idea" I posed as "acceptable." At this point, I'm at a loss. I don't use Pleasanton Garbage Service any longer, so I'm all out of suggestions.


Posted by Bob Molinaro, a resident of Ironwood
on Jan 20, 2010 at 2:31 pm

To all the Bloggers blogging PGS. My name is Bob Molinaro and I am one of the owners of Pleasanton Garbage Service and if you wish to get answers to your blogging comments please call me at 925-846-2042. My door is open and I will talk to anyone. If you want I will even come to see you in person. Let's make this a better world by telling the truth.


Posted by Tony F., a resident of Foothill Farms
on Jan 25, 2010 at 12:22 pm

Well Bob, That is what this forum is all about,getting out the truth!
Truth #1- City & garbage company handled change over process poorly.
Truth #2- PGS recieved $103 payments from multiple costomers who perfered the $87 can.
Truth #3- Costomers were forced to pay the higher rate, while the garbage company took thier sweet time ordering new ones FROM MEXICO NO LESS !!!! (way to help our economy, Bob !)
Truth #4- Recyclables are worth money! Now that the entire city is separating and donating these items to our friendly nieborhood garbage company, shouldn't we see a savings on our bill? Well Bob?
Truth #5- Not one costomer who is dissatisfied with the service provided can discontinue service without having to get a permit from the city !
Truth #6- I was told last week that my smaller can had finally come in and that the owner would be personally delivering the can to me. well he did personally deliver the can by trespassing into my back yard and swapping the cans without my knowlege,all while I was home. I would have loved to have the opportunity to talk with him, but Bob obviously did not want to talk to me. Bad "PR" Bob.
Truth #7- When it comes down to it the City and the garbage company can set things up any way they see fit and we are left to accept it. You can play the victim Bob, but the Truth will always come out in the end.


Here's an idea Bob. Why don't you or someone from the paper spell it out for us. Give us the whole picture. What are the exact changes that were made to your company, operating cost, ect... What happened to the employees who used to seperate the garbage. Shouldn't there be a savings right there? I'd also like to here more about why we are ordering non American products for an entire city when our country is in a recession? Why couldn't you have offered a break to the people who did not want the bigger cans until you had a smaller can to offer them? You yourself told me that the costomers are not putting out more garbage, so why charge them more? How many smaller cans were ordered the second time? Why did it take so long to order new ones? Why do you not offer more flexible services? By publishing some of this information maybe we can make the world a better place !


If you were a member and logged in you could track comments from this story.

Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: *

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

The Gay Rights Movement Coming of Age
By Tom Cushing | 25 comments | 1,092 views

Hacienda Business Park evolves to meet demand
By Tim Hunt | 0 comments | 951 views

A Norman Rockwell Town
By Roz Rogoff | 6 comments | 828 views