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Customer Service During the Holidays
Original post made
on Dec 30, 2007
Is anyone else tired of being treated rude at stores, especially the mall, during the holidays? I bought pants about a week and half before christmas, for myself,and went back a few days after to exchange them for a smaller size. I didn't realize that the one's I grabbed were way to big for me until I had already purchased them. Well I went back to the store to exchange them as well as try on the new pants to make sure they fit. The conversation I had with the floor manager was not enjoyable- she told me I couldn't exchange or return the pants. Her excuse was that the tag was not attached to the pants; I did physically have the tag in my hand and I've never heard of a store not exchanging for that reason. I was then told there was nothing I could do about it and that I was stuck with the pants. I left the store and the next thing I thought of doing was to call another store to find out what the return policy was. I was told that all I needed was the tag and it didn't need to be attached in order to exchange. So I then called back the store here in Pleasanton- at the mall- and was then told that the pants looked like they had been worn! This was not the case as I wouldn't wear pants that hang below my butt; my wasit is size 30 and I don't think 34's would exactly sit on my hips. Overall, the floor manager was rude and I'm just spent on nasty holiday workers. Thank god it's over soon. O and parents who don't say excuse me when they run into your heels with their strollers are just as annoying.
That's my rant for the day.