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Pacitic Dental Care
Original post made
by FoSC, Another Pleasanton neighborhood,
on Feb 12, 2009
This is the most uncaring Dentist office I have ever heard of. A divorced mother went to this place for dental care for her dependant, and the 18-yr old dependant with a signed check for payment of the ~$250 in charges.. There was a problem with processing the payment and the check bounced. She received calls to her work threatening to send her account to a Claims company and report her as bad credit. Turns out that they were sending the billing notices to an old address, and she never received them. When offering to make it right, the office refused to credit the $25 returned check fee. Her family and herself would need >$2K in care, so being new to the area she chose this office to commence her relationship for Professional care services. She paid the bill but took her business elsewhere. I have never heard of an office so uncaring (due partly to their mistake in sending to a wrong address which they refused to take responsibility for) and so willing to sacrifice a Customers business over a lousy $25. A 'Professional' business being a gorilla over a divorced mother? Who can better afford to take responsibility for a mistake?