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Pleasanton school district email system down again today for 6th consecutive day

Original post made on Oct 19, 2012

The email system for the entire Pleasanton school district has been inoperative since last Wednesday, and was still down this morning despite assurances from the district's IT specialists that it would be up and running by the time schools opened on Monday.

Read the full story here Web Link posted Friday, October 19, 2012, 1:17 PM

Comments (20)

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Posted by Daniel Bradford
a resident of Foothill High School
on Oct 19, 2012 at 7:18 pm

Yikes, no email for even a few days can really create communication problems (obviously).

FirstClass was always very reliable when I was a PUSD district employee: I can't remember any significant problems with the system in the 8 years I worked as a Pleasanton teacher. I know FirstClass is the email system of choice for many school districts in North America because it is secure and reliable.

I wonder if the district is still inquiring into switching from FirstClass to Gmail for business?

Web Link

Gmail for business has an unlimited number of users for $50 per user per year. I'm not sure how this pricing structure compares with FirstClass--might be worth making a side-by-side comparison for features, ease of use, security, and of course pricing.


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Posted by Daniel Bradford
a resident of Foothill High School
on Oct 19, 2012 at 7:26 pm

Ah and one more bit of info:

"U.S. nonprofit organizations with over 3,000 users are now eligible for Google Apps for Business at a 40% discount ($30/user/year). If your organization has under 3,000 users, you can apply for the free Google Apps for Education through the Google for Nonprofits site."

So Google Apps for Business is more price-competitive for a school district.


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Posted by taxpayer
a resident of Vintage Hills Elementary School
on Oct 21, 2012 at 5:27 pm

the email system may be down but the pension checks are never late and will be mailed on the first of the month!


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Posted by mom
a resident of Another Pleasanton neighborhood
on Oct 22, 2012 at 8:42 am

Daniel,
I have heard that they will be switching this fall to save on costs. Not sure if it is true, I overheard some teacher moms talking at the soccer game.
In this day and age, it seems silly to pay alot for email.


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Posted by Sally Jeans
a resident of Another Pleasanton neighborhood
on Oct 22, 2012 at 9:02 am

I suspect the teachers may enjoy the respite from helicopter parents. On second thought, the helicopter parents are probably ringing the teachers phones off the wall.

Why is it that most of the school districts in the area have incompetent IT support? I suspect it's becuase they hire some board member's relative.


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Posted by Frustrated
a resident of Birdland
on Oct 22, 2012 at 2:28 pm

Ah...another thread where everyone can go into a feeding frenzy.

Crap happens and we have to deal with it. Just relax and deal with it. I am sure that they are working hard at remedying the situation...relax!!! Technology is infallible.


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Posted by Pen and Paper
a resident of Birdland
on Oct 22, 2012 at 2:33 pm

@Sally - do you know first hand that most of the school districts in the area have incompetent IT support? Are you slamming the technology departments of the school districts in the area or are you talking about support that the districts get from their vendors? Just wanting clarification.


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Posted by This is a Stunt
a resident of Another Pleasanton neighborhood
on Oct 22, 2012 at 4:02 pm

I'll bet the 'email down for 6 days' is some sort of stunt to pass a bond measure or parcel tax in order to upgrade technology or some such nonsense. Give me a break. After all, the dramatic robo-call from the District did get sent to all parents on Wednesday --- TWICE. Warning, warning, defcon levels at maximum! Email is down. Email is down!

[And Sally, never heard that, but I suspect some administrators are incompetent because they were hired not because of their qualifications, but because they are relatives of board member's from other districts and superintendents of other districts (nepotism at its best!!).]

No real company's email is ever down for over 6 days. And who sends out a huge telephone message to over ten thousand households saying the email is down?


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Posted by Pen and Paper
a resident of Birdland
on Oct 22, 2012 at 4:23 pm

You people are unbelievable! Everyone relies heavily on email to communicate these days you can bet your life if a parent sent someone in the district an email and then did not hear back within 24 hours they would be complaining...so I am assuming that is why robo calls went out so everyone's jets wouldn't ignite.

And yes, even a "real company's" email goes down. Maybe you just haven't experienced an outage before.


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Posted by This is a Stunt
a resident of Another Pleasanton neighborhood
on Oct 22, 2012 at 6:31 pm

A real company's email system does not go down for 6 days.

The PUSD is so bad with such bad management, they'll probably convert the staff to personal yahoo mail or gmail or hotmail accounts. They are THAT incompetent.


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Posted by Well
a resident of Another Pleasanton neighborhood
on Oct 22, 2012 at 7:45 pm

Well Daniel, looks like you called it! I've never agreed with much of what you post, but if this new system saves us money, hooray!! That is smart thinking!


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Posted by Mom
a resident of Foothill High School
on Oct 22, 2012 at 10:06 pm

Robo calls?
I have kids in two schools and I did not receive one call.
I will be calling my kids schools tomorrow. :)
The front office at my child's school is so incompetent....they just don't care. For two years I have been asking them to update my phone number. In fact, I crossed the old number off the emergency form and wrote the new one on the form this y ear. I have also called and talked to two people and asked them to update the number (multiple times). Hasn't happened yet.

I hope there is not an earthquake or other emergency... I'll never get the info.


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Posted by Stunt?
a resident of Another Pleasanton neighborhood
on Oct 22, 2012 at 11:01 pm

To This is a Stunt.....
At my company we had a piece of crucial production equipment go down for over one week. Unfortunately for us, our IT could not fix it and we were dependent on the vendor's support. So YES, even in business, things happen that take a long time to fix. (And I work in a large fortune 500 company). Didn't Playstation or Xbox or one of those companies have some outage a year or two ago? Was that on purpose too?

Get over the conspiracy theories already, things happen.


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Posted by Man
a resident of Another Pleasanton neighborhood
on Oct 22, 2012 at 11:30 pm

Now what are the people saying that said it was a good idea to bring BART to Pleasanton. Things like this is exactly where it leads. Thanks for nothing Obama. Vote the bums out or you'll get more of the same.


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Posted by This is a Stunt
a resident of Another Pleasanton neighborhood
on Oct 23, 2012 at 12:15 am

The District said it is a hardware problem. Can't they fix a hardware problem or replace the hardware?

Software vendors are on support/maintenance contracts. For systems like email, there is usually 24 X 7 support.

THis isn't the Xbox playstation network. In the real world, businesses might have an email problem for 6 hours, but 6 days? The Board would of a private sector would be firing the CIO and CFO because of it and would be bringing someone in that knows what it is doing.

Then they would call the CEO on the carpet and immediately have a review of the company's internal hardware and software architecture to ensure it never happens again.


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Posted by well
a resident of Another Pleasanton neighborhood
on Oct 23, 2012 at 12:44 am

Who cares? So everyone uses the phone for a bit while we transition to a new cheaper service. My kids' teachers have been communicating regardless. We save money, which can be used for kid's programs. Where's the problem unless we're trying to go back to the old expensive system?

I got the calls, one last week and one today. I don't send teachers emails all the time unless it's to say I am happy to help them in the classroom. Everyone has been creative in our school and it works. Score 1 for reality and 0 for technology. We're good.


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Posted by This is a Stunt
a resident of Another Pleasanton neighborhood
on Oct 23, 2012 at 1:05 am

There were three robocalls, two Wednesday and one today.

P.S. District employee troll alert from someone who is happy happy happy - "I don't send teachers emails all the time unless it's to say I am happy to help them in the classroom."



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Posted by well
a resident of Another Pleasanton neighborhood
on Oct 23, 2012 at 8:08 am

Ha, I'm a Mom and I am more than happy with my children's teachers. They are amazing and don't complain about all the BS going on constantly.

I'm less than impressed with the district management. I don't agree with the way they are researching the new bond measure - if we need something fine, but it shouldn't be a pie in the sky wish list in this economy. I don't like staggered reading at all and am very disappointed with the district's priorities.

However, I don't see the big deal about the email system. It failed, they let us know, they've been communicating, which is what they always get criticized for not doing and they are transitioning to a cheaper service that will work just fine and the teachers are managing the situation well, as always. What's the problem?


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Posted by Man
a resident of Another Pleasanton neighborhood
on Oct 23, 2012 at 9:07 am

Stunt,

You are right. This is all about getting votes for Moonbeam/Obama taxes. Just say NO!


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Posted by Glenn Wohltmann
Pleasanton Weekly reporter
on Oct 23, 2012 at 11:25 am

Glenn Wohltmann is a registered user.

Please see our story:

Web Link


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