Jims Restuarant Restaurants, posted by loyal fan of Jims, a resident of the Downtown neighborhood, on Sep 6, 2009 at 10:35 pm
I've been eating at Jims for years and lately have read some upsetting comments on Yelp. Those girls are going day in and day out. The cooks totally take pride in what they serve. I'm just curious does anyone read yelp and is what some of these people say is true. I love the girls they greet me with a hey hun how ya doing. I go back to the kitchen and the guys are always taking the time to say hey. I love it there, My family is all out of town and when im there its home to me. They treat me like family. But some say its losing it touch and they are rude. Just want to know what some of pleasantons patrons are thinking.
Posted by mac, a resident of the Another Pleasanton neighborhood neighborhood, on Sep 7, 2009 at 8:22 am
A group of ladies and I go there on a weekly basis. The food is always good and there is way too much of it. There is a waitress who is pretty testy, though, and it kind of puts some of us on edge. You don't want to always have to be the one trying to put your waitress at ease, but we do. It has become the "pre-thought" before we go, now. What mood will we ge?
Fortunately, last week was different and we were delighted to enjoy our time with complete friendliness and helpfullness.
Posted by Tango, a resident of the Vineyard Avenue neighborhood, on Sep 7, 2009 at 8:48 am
My husband and I go to Jims almost every Sun. morning. We love it there and the gals even know our orders by heart. They are all so nice, If someone is grumpy, well we are all inritled to get up on the wrong side of the bed sometimes. I worked in the service field and I know you are on stage and need to put on a good front, but it is hard when your life is not going perfectly. Give the gals some slack.
Posted by mac, a resident of the Another Pleasanton neighborhood neighborhood, on Sep 7, 2009 at 3:56 pm
You had me with "dealt with the public" on that one. Regardless of our experience, we have always been upbeat and encouraging for that very reason, and have left heavy tips given how hard they work in a rather low paying job.
Posted by Alex, a resident of the Parkside neighborhood, on Sep 7, 2009 at 6:38 pm
My family has been enjoying breakfast at Jim's for many years. We absolutely love the staff and the food. Frankly, I couldn't care less if we catch a waitress on a bit of a "cranky" day. We're all human, and, by and large, those folks do an excellent job serving their customers.
Posted by Jane, a resident of the Another Pleasanton neighborhood neighborhood, on Sep 8, 2009 at 12:31 am
I waitressed for 10 years and never took my moods out on customers. I never felt that because my pay was low and I worked hard (and with the public) that that meant I could take my feelings about it out on customers.
I still don't think it does.
I know nothing about Jim's, but as a former waitress I believe there's no excuse to be rude to customers.
Posted by resident, a resident of the Another Pleasanton neighborhood neighborhood, on Sep 8, 2009 at 7:32 am
I first encountered Jim and Sue in Castro Valley in the Ď80ís working for Dougís. After Doug made his last trip to Dinoís another restaurant group (the Zornís crew) took over in Castro Valley and the food quality took a noticeable downturn. Years later when I returned to northern California, I was pleased and surprised to find that the head cook and head waitress combo had resurfaced in Pleasanton.
In my mind Jimís represents something that is unique to American culture; the classic breakfast dinner. Simple, but tasty food is served in ridiculously generous portions, along with buckets of coffee and a little attitude. I visit as often as my waistline can stand.
Posted by KNOX, a resident of the Sycamore Heights neighborhood, on Sep 9, 2009 at 7:51 am
I love Jims, everytime I come home on leave I always make it a point to eat there. There is one woman who just seems to remember me everytime....and I'm only home for one week, twice a year! They do a great job and have GREAT food.
Posted by loyal fan, a resident of the Another Pleasanton neighborhood neighborhood, on Sep 9, 2009 at 9:01 pm
Wow thats kinda of a shame that you have had that experience. Any chance you know what girl. I'm interested because maybe I could pass on a word of advice to her. Knowing them for such a time, again they are like family. And as I believe Jane said there is no reason for rudeness. Although I also was in the business I understand sometimes its hard to alway to be cheerful. But to repeatedly be rude is unexcusable. Maybe you can ask for a different girl if thats been the case sometimes its just personality conflict. Anyway thanks for all the feedback pleasanton's finest, you all have such valuable input. The loyal fan of Jim's.
Posted by John, a resident of the Highland Oaks neighborhood, on Sep 9, 2009 at 10:52 pm
I tried Deans.. its decent, but I really like Jim's better.
I have been there several times in the past 6 months. The food has been great (and HUGE portions too) and the wait staff has been friendly, responsive and a pleasure.
Yelp isn't terribly useful. Almost everything on Yelp has about 2 1/2 to 3 1/2 stars. You have people who love it and rate it very high and then you have the people with the axes to grind. That leads to the average ratings for everything.
Don't take everything you read on Yelp seriously. Especially the negative reviews.
If you want a great breakfast.. try Jim's. Whenever I drive by the place, my car wants to guide me in there for some reason! :)