Pleasanton Weekly

News - April 25, 2014

Pleasanton launches new 'Mobile Citizen' app

Residents can use smartphones to alert city staff to non-emergency problems

by Jeb Bing

The city of Pleasanton has launched Mobile Citizen, a web-based application that allows users and residents to notify city staff about maintenance issues or problems they encounter.

These notices could include roadway potholes, graffiti, broken water sprinklers, clogged storm water drains, streetlight outages, and more.

The Mobile Citizen app can be downloaded at no cost to any Android or Apple smartphone.

"This app empowers the public to become a part of the solution when it comes to the expedited repair of non-emergency related maintenance issues that they might come across," said Daniel Smith, director of the city's Operations Service Center.

Developed by MaintStar of Irvine, the Mobile Citizen app allows cities to better connect with residents and allow them to quickly alert the municipal departments about non-emergency incidents or potential problems. The information, including a photo and exact GPS location, is then automatically sent to the city's service request system.

Alameda County and Pleasanton staffs have tested the program and are the first government organizations to launch the use of Mobile Citizen.

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