Pleasanton Weekly

News - July 2, 2010

New funds allow city to continue downtown paratransit service

More stops added to fixed-route, same-day service

by Jeb Bing

Pleasanton's paratransit service has been granted an extension on a gap grant from the Alameda County Transportation Improvement Authority (ACTIA) that will allow for continued service of the popular downtown route shuttle.

The downtown shuttle, also known as the DTR, is a same day, fixed route bus service that operates Monday through Friday for the low fare of $1.50 for all day use. The Pleasanton paratransit service also offers door-to-door service.

Residents of Pleasanton and Sunol age 60 and older or persons between 18 and 59 years that are ADA qualified are eligible to use the service.

ACTIA supported the downtown route pilot program and provided the resources to purchase a new 23-passenger bus which can be seen throughout town. Beginning Thursday, $147,701 in Measure B funding will become available to continue the service and to include stops at Lucky's, Gene's Fine Food, 99 Ranch Market and Trader Joes.

The DTR has more than 130 registered riders and provided over 5,500 rides in its first year of service. In the first six months of this year, there has been a 31 percent increase in readership with customers noting that the same-day appeal and low fares are their main reasons for using the service.

Downtown Route rider Annabelle Culbertson of Pleasanton uses the DTR shuttle on a regular basis to destinations in both downtown Pleasanton and Stoneridge Shopping Center.

"I've been able to schedule my doctor appointments near Stoneridge Mall around the DTR schedule and also use it every week to meet friends for lunch downtown," she said.

Pleasanton spokeswoman Joanne Hall said riders appreciate the excellent customer service provided by the shuttle drivers and enjoy the social atmosphere of meeting new people on the bus.

A new DTR schedule will be sent to all registered riders and will be available on the city's website at www.ci.pleasanton.ca.us/services/transportation after Thursday, Hall said.

ACTIA and the city of Pleasanton have also partnered on a Rider Assessment Service which uses a team of professionals to provide assistance to riders with challenges using public transit. This service provides individuals with assistance on applications, policy and procedures, and provides the support necessary to help people feel comfortable with public transit.

For additional information about the Rider Assessment Service or DTR, call the paratransit service office at 931-5376.

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