The new configuration features a state-of-the-art permit center where customers are seated at a single counter and the appropriate employees are brought out to discuss the customer's projects and questions. The red carpet treatment comes with major improvement, including new carpeting (although it's not red), paint, signage and a 40-foot curvilinear counter area with six customer stations.
Even the ceiling has been reconstructed with better lighting and solar tubes. Work stations for the city staff have been added, along with a new conference room. The central area leading to the City Council chambers and its large conference room have been re-done.
Local architect Peter Shutts handled the project, working with staff to redesign the permit center.
"The new permit center will greatly enhance the city's ability to respond to customer needs by streamlining the delivery of services," City Manager Nelson Fialho said.
The new center is open for business Monday through Friday, from 7:30 a.m. to 5:30 p.m. For more information, contact the Community Development Department at (925) 931-5602.