Pleasanton Weekly

News - January 8, 2010

City moves location for paying utility bills

Move expected to improve effectiveness, customer service response

Beginning Jan. 11, residents looking to pay their utility bill in person will do so at a new location.

The city is moving the utility billing division to the administrative offices of the Operation Services Center at 3333 Busch Road. Residents can pay utility bills at the new location from 7:30 a.m. to 4:30 p.m. Monday through Friday.

The new move is expected to improve the program's day-to-day coordination and customer service response, according to city spokeswoman Joanne Hall.

Although the location will change, the phone number for the utility billing staff will remain the same, 931-5425. Customers can mail utility bill payments to P.O. Box 45805, San Francisco, CA 94145-0805.

Bicycle, dog licenses and business licenses will continue to be issued at 200 Old Bernal Ave. and the payment drop box at that location will remain intact. For more information, call 931-5500.

--Janet Pelletier

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