I just received my garbage bill and it has a $12 increase in rate, nearly 20 percent.
Based on the announcement a couple weeks ago, I was under the impression that, 1) rates would not increase until the new recycling program was actually rolled out and 2) I'd have the option to select a combination of the recycling container and smaller garbage can, in order to reduce the impact of the overall rate increase to only $1/month.
In fact, PGS increased the rate as fast as they could fire up their bill printers. I just called to ask about the new recycling container, but the billing person I spoke to said that they won't be rolling out that program and rate reduction option until at least this summer. Furthermore, she said there would be another rate increase at that time. What?
To top it off, she rudely explained that the owner of the company is "rarely there" and wasn't available to discuss the discrepancy between the Weekly story and what PGS is actually doing. When I said I'd instead complain to the City Council about this, she said "you go do that" and hung up on me.
Why have we given this company a monopoly on garbage service in Pleasanton and allowed a 20 percent increase in rates on top of whatever more is coming this summer? The rest of us are struggling through this recession and trying to do more with less. I see no reason why PGS should be entitled to these egregious rate increases while simultaneous treating their customers the way I was treated on the phone. Surely we can do better.