News


Pleasanton launches new 'Mobile Citizen' app

Resdients can use smart phones to alert city staff to non-emergency problems

The city of Pleasanton has launched Mobile Citizen, a web-based application that allows users and residents to notify city staff about maintenance issues or problems that they might encounter.

These notices could include roadway potholes, graffiti, broken water sprinklers, clogged storm water drains, streetlight outages, and more.

The Mobile Citizen app can be downloaded at no cost to any Android or Apple smart phone.

"This app empowers the public to become a part of the solution when it comes to the expedited repair of non-emergency related maintenance issues that they might come across," said Daniel Smith, director of the city's Operation Services Center.

Developed by MaintStar of Irvine, the Mobile Citizen app allows cities to better connect with residents and allow them to quickly alert the municipal departments about non-emergency incidents or potential problems. The information, including a photo and exact GPS location, is then automatically sent to the city's Service Request System.

Alameda County and Pleasanton staffs have tested the program and are the first government organizations to launch the use of Mobile Citizen.

Comments

Posted by Dan, a resident of Birdland
on Apr 21, 2014 at 8:22 am

Would love to use this. Great news.
Except no URL in the story, and no mention of where or when itcan be downloaded


Posted by Manny, a resident of Vintage Hills Elementary School
on Apr 21, 2014 at 9:15 am

I found it on the iTunes app store. Search Mobile Citizen and it's by Maintstar. The app icon looks like a hammer and wrench. Thanks for supporting this Pleasanton! Let's keep our city looking nice, clean, and beautiful. It's easy for graffiti or trash to pile up when people don't care. But if we care about our city and people are quick to report and get this cleaned up Pleasanton will continue to look nice! A clean city stays a clean city and people appreciate that. Set a good example for your kids and neighbors!


Posted by John, a resident of Another Pleasanton neighborhood
on Apr 21, 2014 at 9:49 am

Hm... Sounds like a good idea, a quick and direct way to alert city services to issues that need attention. But let's remember we're all responsible for the state of the city, as well.

My only hesitation is whether the app will turn into a venue for complaining about the neighbors...


Posted by Kris, a resident of Canyon Oaks
on Apr 21, 2014 at 11:17 am

Not available on Google Play Store for Android when I checked 30 minutes ago.


Posted by bc, a resident of Mission Park
on Apr 21, 2014 at 12:05 pm

didn't find the app on google's Play Store
not everyone has an iPhone ;-)


Posted by bc, a resident of Mission Park
on Apr 21, 2014 at 1:08 pm

found the app in Google's Play Store when queried using developers name MaintStar


Posted by RKD , a resident of Valley Trails
on Apr 22, 2014 at 6:10 am

Web Link


Posted by KSG, a resident of Parkside
on Apr 22, 2014 at 9:49 am

Mobile Citizen IS on Google's play store. search mobile citizen, then select 250 more on the apps line and you should see it listed as mobile citizen, with a hammer and wrench as the icon. I've been using it around Ptown for about 6 months and it works great!


Posted by Roger, a resident of Another Pleasanton neighborhood
on Apr 22, 2014 at 12:39 pm

App works well. Here's links to download Mobile Citizen for either iphone or Android versions along with a couple other apps that might be useful.

Web Link

Mobile Citizen can be downloaded for specific agency that subscribes to it's use such as Alameda County or City of Pleasanton but not all agencies subscribe. Only drawback is if you want to report something that has county jurisdiction and you've installed the app for the City of Pleasanton there is no way to report the issue to the county without deleting the Mobile Citizen app and reinstalling it specific to Alameda County, or vice versa. However, I've have done this and sent multiple requests to both entities and in each case the county or city have responded quickly and remedied the issues which were either unsafe sections of roadway or sidewalks.

With regards to the initial "article", as with most "journalism" these days, or what ever you want to call it, details are lacking, information is copied or re-reported and often times inaccurate. This is not a "new" app nor is the city of Pleasanton recently launching its use. It's possible this could be a re-launch or maybe just a campaign to get the word out but the post is the usual crap that we find both on the internet and written sources. Glad to see though that people can eventually get to the facts and details with a little effort.


Posted by Explorer, a resident of Mission Park
on Apr 22, 2014 at 2:21 pm

Just sent in my first request for a sidewalk that has been a trip hazard for years! Yes found the app on Google Play Store. Seemed to be easy to use!


Posted by It is "journalism", a resident of Another Pleasanton neighborhood
on Apr 23, 2014 at 8:55 am

It does help get the word out, Roger.
You'll notice the original post does NOT say the app is NEW,
only that it can be downloaded.

Since most people did not know about this app, it appears to serve a purpose,
even if it is not "news." Readers on line may also tend to have iPhones, or imitations.
-----------------------------------------------------------------------------
Take his marbles?
Let's be careful here, before maybe Jeb decides we need to be registered to discuss his posts at all,
and this Weekly blog deteriorates, due to lack of interest.

I for one, like the more open communication.
AND Readers have provided others a real service by posting useful links to help find it.
Note that none of the good people who posted are registered.


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